Support Engineer / Solutions Architect (Hybrid), Mexico City

About the role

Magnolia is a headless DXP/CMS used by brands such as Banorte, Heineken and JetBlue. We have offices in the USA, Switzerland, Spain, the Czech Republic, Singapore and Vietnam, and colleagues from more than 30 nationalities.

You will be Magnolia's first Spanish-speaking technical expert based in Latin America. You'll work in both pre-sales and post-sales: helping prospects choose the right solution, then helping customers succeed once they're live. The role combines support engineering and solutions architecture. and you will be part of our global Support team. You will work Americas hours and visit customers in Mexico in person.

What will you do?

Support engineering (post-sales)

• Analyze and resolve technical inquiries from customers and partners via our support ticketing system in English.

• Help customers and partners solve issues with Magnolia and give them recommendations and best practices for their projects.

• Support Magnolia DX Cloud customers in building their projects and using our self-service tooling.

• Set up Java-based web environments to reproduce customer issues; detect and report bugs to Engineering.

• Contribute to Magnolia's internal and public documentation, and share knowledge across the global Support team.

Solutions architecture (pre-sales)

• Partner with Sales, Partner Management and Customer Success across Mexico and LATAM to explain Magnolia's technical capabilities.

• Deliver demos and presentations to business and technical stakeholders, in person and remotely.

• Gather requirements and design solutions on development, integration, deployment and system architecture.

• Build proofs of concept and custom modules, and help partners with technical questions during implementation.

• Be the technical point of contact for key Mexican accounts, from first conversation through go-live and expansion.

What do you bring in?

• 4+ years in technical support, solutions consulting or solutions architecture for enterprise software.

• Experience with AI tools like Gemini or Claude.

• A minimum of 3 years + experience of Java and object-oriented programming, plus web technologies (React, HTML, CSS, JavaScript, or Angular).

• Experience with CMSs, headless architecture, application servers (e.g. Tomcat) and databases (e.g. PostgreSQL, MySQL).

• Working knowledge of Gitlab and Maven.

• Good incident management skills, including the ability to assess, prioritise, coordinate, and communicate effectively with customers/partners.

• Strong problem-solving skills and attention to detail, with the ability to handle several tasks at once.

Confident in giving demos and presentations to both technical and business audiences.

• Native Spanish and fluent English, written and spoken.

• Based in or near Mexico City, and willing to travel within Mexico and LATAM.

It is a plus if you have:

• Experience with cloud providers (AWS, Azure) and container tooling (Kubernetes, Helm, Ingress).

• Experience with CMSs, headless architecture, application servers (e.g. Tomcat) and databases (e.g. PostgreSQL, MySQL).

• Hands-on experience with Magnolia or another enterprise DXP/CMS (AEM, Sitecore, Contentful).

• Experience in financial services or retail, Magnolia's strongest verticals in Mexico.

• Experience working with system integrators or implementation partners.

So, who are we?

• Bright, fun, and open-minded colleagues spread across the globe
• Lateral and vertical growth opportunities
• Flexible, innovative, and outcome-oriented
• Always eager to learn and share what we know
• Aside from work, we are parents, gamers, bookworms, athletes, adrenaline junkies, philosophers, and so much more.

We are for you if you like to...

• Take charge: Everyone at Magnolia is in the driver’s seat and we set the direction according to what our customers, colleagues and culture need. No matter the roadblocks you see ahead, you take charge in (re)shaping the destination.

• Connect: You never drive alone. Building meaningful connections means creating experiences together that form a foundation of trust so next time there’s a bump in the road, you know someone else has your back

•  Be you: Choose your own ways and means. We thrive on making every perspective count so that you feel safe enough to follow your purpose and at the same time pursue one common goal. Our way of growing is to mutually question ourselves and others.

About us

Magnolia started small, driven by two innovators who wanted to build a flexible and powerful CMS. Over the years, we’ve extended this vision to make life easier for our customers and partners, to understand your DX challenges, and to ensure that each platform deployment is truly tailored to your needs.