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ASML

CS- MPS Customer Support Engineer-HsinChu

ASML Hsinchu, Taiwan

Semiconductor Manufacturing · 10,001+ employees

Sep 17
support-engineer Mid (2-5 yrs) Full-time Taiwan
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About the role

The Customer Support Engineer serves as the primary point of contact for customers, providing technical support, installation, and maintenance for high-tech lithography machines. Responsibilities include handling technical issues, performing upgrades, and managing documentation for problem resolution and reporting.

What they look for

Customer Support Lithography Machine Maintenance Technical Troubleshooting Data Analysis Electrical Technology Mechatronics Mechanical Engineering Semiconductor Industry Knowledge Field Service Reporting Problem Escalation System Problem Reports Work Orders Technical Documentation Presentation Software Spreadsheet Software

Requirements

Candidates must hold a Bachelor's degree in a relevant technical field such as Electrical, Mechatronics, or Mechanical Engineering. Previous experience in the technical or semiconductor industry is required, along with proficiency in data analysis and computer applications.

Full description

Introduction to the job

MPS - Customer Support Engineer

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Role and responsibilities

  • As 1st customer contact window to provide service.• Be able to take duty scheme to support contract customer sustaining. 
  • Clear understand request from customer, deliver information back for discussion then provide essential support to customer.
  • Be able to interface with customer and maintain good relationship between ASML and customer.
  • Service Lithography machine(high tech.)• Installation
  • Upgrade/retrofit
  • Lens swap
  • Application advise
  • Travel (Mainly in Asia, WW travel while needed)• Support oversea projects while needed.
  • Provide oversea customer service to while needed.
  • Technical issue handling• Issue update, escalate if needed. analysis, approach, provide solution and perform actions.
  • Reporting.• Issue handover and routing.
  • Handover problem or problem aspects to others (2nd / 3rd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports), ensure problem ownership is clear, ensure follow-up.
  • Weekend duty (on-site customer) to support contract activities, project or assignment while needed.

Education and experience

Field Service Engineer with BSc degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent experience. Experienced in technical industry is required and/or semiconductor industry experience preferred. Experience in using computer applications, including data analysis tools, spreadsheet, and presentation software. Has complete knowledge on product functionality of the main modules/sub-modules.

Skills

Using computer applications, including data analysis tools, spreadsheet, and presentation software.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

EOE AA M/F/Veteran/Disability

Need to know more about applying for a job at ASML? Read our frequently asked questions.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

Need to know more about applying for a job at ASML? Read our frequently asked questions.

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