RQ11625 - Product Manager - Senior

Key Responsibilities:

• Lead

agile product delivery for digital credential solutions, supporting iterative design, testing, and continuous improvement.

• Facilitate

sprint planning, backlog prioritization, stand‑ups, and cross‑functional team ceremonies to ensure smooth execution.

• Apply

user‑centred design principles and insights from research, analytics, and real‑world usage to guide product decisions.

• Develop

and maintain the product roadmap, aligning service needs, technical capabilities, regulatory trends, and industry standards.

• Drive

collaborative working sessions, design sprints, and alignment workshops across product, engineering, UX, DevOps, and policy teams.

• Promote

team self‑organization, remove blockers, and coordinate dependencies across multiple partners and stakeholders.

• Communicate

complex product and technical concepts to executives, business teams, developers, and external partners in clear, accessible ways.

• Evaluate

technical feasibility, risks, and trade‑offs across various components, including digital wallet, agent, backend, and other ecosystem components.

• Build

trusted relationships with partner ministries, industry groups, and governance bodies

• Provide

subject‑matter leadership on Verifiable Credentials, model implementations, security and privacy.

• Translate

emerging standards and architectural concepts (e.g., attestation, credential binding, status lists) into actionable product requirements.

• Contribute

to interoperability planning and adoption of key standards to ensure alignment with industry direction and trust frameworks such as PCTF, NIST, and eIDAS .

Requirements

Experience and Skill Set Requirements:

Must Have:

• Product Manager with Mobile application experience.

• Agile and user-focused Product Manager with

experience delivering enterprise mobile applications and digital products.

• Strong technical background with hands-on

software development knowledge across mobile technologies (Kotlin, Swift, React Native) and backend services (Node.js, Go, Python).

• Proven ability to collaborate effectively with cross-functional

engineering teams, business partners, and external stakeholders to drive product success.

• Experienced in managing product roadmaps,

project timelines, dependencies, and risks, while providing clear executive-level reporting on milestones, progress, and success metrics.

Skill Set Requirements:

Agile Product Leadership, Collaboration & Delivery:

• Establish

and maintain the agile environment required for teams to build, test, and iterate on user centred digital credential products.

• Lead

and coordinate multidisciplinary teams through daily stand‑ups, sprint planning, backlog refinement, retrospectives, and iteration reviews.

• Apply user

centered design practices to ensure product decisions are informed by user research, accessibility needs, and real world usage patterns.

• Manage

iterative product development cycles, validating features through rapid prototyping, user testing, feedback loops, and continuous improvement.

• Define

the product roadmap aligning service needs and technical features with business goals.

• Translate

market, regulatory, and standards trends into actionable product direction

• Own

product KPIs and success metrics such as adoption, credential issuance volume, and trust scores

• Manage

the agile process for multidisciplinary teams—including product managers, developers, UX designers, researchers, DevOps engineers, architects, content creators, and identity/security specialists.

• Remove

delivery obstacles and coordinate with internal and external partners to maintain delivery momentum and unblock dependencies.

Communication, Stakeholder Engagement & Technical Decision Support:

• Build strong, collaborative relationships with internal

teams, partner ministries, industry partners, and governance bodies involved in digital credential ecosystem work.

• Communicate complex technical and product concepts clearly

to diverse audiences—executives, business units, developers, policy teams, and external stakeholders.

• Work closely with engineering teams to evaluate solution

options, trade-offs, technical feasibility, operational risks, and performance implications across mobile app wallet, agent, and backend components.

• Set clear expectations for delivery timelines, risks,

milestones, and dependencies, ensuring transparency and alignment across all stakeholder groups.

• Identify and escalate issues, risks, and blockers early,

driving timely resolution and ensuring product continuity.

Technical Expertise:

• A solid computer science foundation that supports

clear, effective communication with software engineers and technical specialists, enabling informed decision‑making and technical alignment.

• Has demonstrated previous experience with hands-on

development and/or architecting software solutions. Examples may include (but not limited to):

• Has knowledge and experience with developing software with

at least one primary stack (e.g., Kotlin/Swift/React Native for mobile; Node/Go/Python for backend services)

• Systems designs that consider services, data stores, queues,

APIs, security monitoring/logging and scaling requirements

• Strong familiarity with API design, micro services

patterns and modern cloud infrastructure (Azure/AWS), supporting scalable and secure product delivery.

• Proven hands-on experience building any software solutions

including but not limited to development of open SDKs, backend APIs, and other technical components that support product delivery.

• Practical experience working with modern mobile

technologies, such as React Native, Swift, Kotlin, or similar frameworks, enabling effective collaboration with engineering teams across platforms.

• Demonstrated understanding of mobile app architecture,

eg. SDK management, API integration and related architectural considerations.

Digital Credentials Subject-Matter Expertise:

• Understand and articulate the technical

architecture of digital credentials ecosystem including wallet components, credential issuers, verifiers, and trust registries, to ensure product decisions align with platform capabilities and ecosystem constraints.

• Staying constantly informed on industry standards and

innovations in digital credentials wallet.

• Assess the impact of evolving digital identity frameworks

(e.g., PCTF, NIST, eIDAS) on product functionality, compliance, trust scoring, and integration strategies.

• Understand and articulate the roles and interactions

of issuer, holder, and verifier, including trust chain considerations, protocol flows, and governance implications.

• Evaluate and translate technical requirements related to W3C

VC, decentralized identifiers (DIDs), credential status, revocation mechanisms, cryptographic assurances, and secure exchanges into clear product features and roadmap priorities.

• Translate technical concepts (e.g., attestation, holder

binding, revocation registries, storage models) into user‑focused requirements and clear documentation that informs design, development, and stakeholder decisions.

• Contribute to standards discussions, ecosystem alignment,

and interoperability planning for digital credential platforms and wallets.