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Chaosology Technologies Private Limited

IT Support Engineer

Chaosology Technologies Private Limited Thiruvananthapuram, Kerala, India

Software Development · 11-50 employees

Oct 22
support-engineer Junior (0-2 yrs) Full-time India
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About the role

The IT Support Engineer will provide daily helpdesk and desktop support for Windows and macOS users while managing user access across cloud platforms. They are also responsible for troubleshooting hardware and software issues, applying security patches, and maintaining IT tickets in Jira.

What they look for

IT Support Helpdesk Desktop Engineering Windows OS MacOS Google Workspace Slack Okta Jamf Jira Service Management Security Patching Troubleshooting Network Connectivity User Access Control Account Provisioning Problem-solving

Requirements

Candidates must have 1 to 2 years of experience in IT support or desktop engineering with hands-on knowledge of Windows and macOS environments. Proficiency in tools like Google Workspace, Slack, Okta, and Jamf is required, along with strong problem-solving and communication skills.

Full description

Job Summary: We are looking for an IT Support Engineer with 1 to 2 years of experience to provide technical support, manage endpoint devices, and assist with IT operations. You will be responsible for resolving hardware/software issues, onboard new team members, manage user access across cloud platforms, and maintain device security.

Responsibilities: * Provide daily IT helpdesk and desktop support for both Windows and macOS users. * Assist with user account creation, deactivation, and access permissions across Google Workspace, Slack, and Okta. * Troubleshoot system errors, network connectivity, hardware issues, and software applications. * Apply regular Windows OS security patches and assist with macOS device management (Jamf). * Log, track, and resolve IT tickets using tools like Jira Service Management in a timely manner.

Requirements

Requirements: * 1 to 2 years of experience in IT support, helpdesk, desktop engineering, or IT operations. * Basic hands-on experience with Google Workspace, Slack, and SSO/MFA tools like Okta. * Hands-on knowledge of Windows OS troubleshooting and security patching. * Familiarity with macOS and basic device management workflows (Jamf). * Understanding of user access controls, password resets, and account provisioning. * Experience handling IT ticketing systems and maintaining SLAs. * Good communication, problem-solving, and customer-service skills.

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