SW Support Engineer

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

Key Responsibilities:

• Plan, schedule, and execute software distribution and update campaigns across enterprise environments, including ATM networks.
• Utilize various enterprise software and content deployment tools, be ready to quickly adopt the new solutions.
• Own and ensure software compliance across the managed environment.
• Monitor deployment performance, troubleshoot distribution failures, and optimize processes for reliability and efficiency.
• Work closely with IT support teams to ensure smooth delivery and minimal disruption to end-user systems and ATMs.
• Generate detailed reports using Microsoft Excel, including pivot tables, advanced formulas, and data visualizations to track campaign progress and system status.
• Attend regular team meetings to report progress, align on tasks, and contribute to continuous improvement initiatives.
• Collaborate with internal stakeholders to define software and campaign deployment objectives, timelines, and success metrics.
• Maintain documentation and ensure compliance with internal policies and industry standards.

Required Qualifications:

• Minimum 2 years of relevant IT experience.
• Strong proficiency in Microsoft Office, especially Excel (formulas, pivot tables, data analysis).
• Experience in IT support, ideally in the ATM or financial services industry.
• Understanding of software deployment lifecycles, ITIL processes, and change management procedures.
• Strong problem-solving, organizational, and communication skills.

Preferred Qualifications:

• University degree in Information Technology or a related field, or equivalent working experience in a similar IT role.
• Hands-on experience with enterprise software distribution tools (e.g., CA ITCM, Microsoft SCCM, or similar).
• Familiarity with scripting (e.g., PowerShell) for automation of deployment tasks.
• ITIL Foundation certification.
• Experience working in regulated or highly secure environments.

Join Us:

If you're detail-oriented, thrive in a fast-paced IT environment, and are passionate about delivering seamless software updates and campaigns, we encourage you to apply.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Company Benefits:

• Private Health Insurance

• Employee Referral Bonus Program

• Wellbeing Resources

• Baby Bonus

• Life, Accident & Disability Insurance

• Numerous opportunities for internal career pathing and advancement

• Discounts for employees at NCR Atleos partners

 

EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

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Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.