Technical Solutions Engineer II

Job DetailsJob Location: Las Vegas - LAS VEGAS, NV 89119Position Type: Full TimeSalary Range: $80,000.00 - $90,000.00 Salary/yearKonami Gaming is looking for a Technical Solutions Engineer II to join our team!

 A Technical Solutions Engineer II is responsible for items that go beyond Customer Service support that require more technical skills. The position requires expertise in the Java programming language. The position must also show strong skills and knowledge of the SQL database language and know how to apply that towards the SYNKROS database. The Technical Solutions Engineer II must not only be able to work with external customers but must be able to work with internal customers also from Sales, Compliance, Project Management, R&D and SQA. They must work with R&D, customer service, and senior managers to maintain and troubleshoot existing customer code base keeping to current system and industry requirements. This position also requires flexibility to always act autonomously while adhering to overall department and company policies and procedures.

 

What you'll be doing:

Level II Customer Service Support (65%): Effectively resolve all associated issues in a timely manner, keeping with regulatory SLAs when applicable. Maintain professionalism with customers and vendors to meet their demands.

Troubleshoots and diagnoses escalated customer issues and resolve in efficient and timely manner in the areas of the SYNKROS application, interfaces, or database. Contacts customers and/or vendors, as necessary, to aid in SYNKROS related issues. Reports any discrepancies, changes or recommendations, and/or problems for resolution to senior management. Receive escalations from level I & level II support. Be available after-hours for critical/dire situations needing assistance from any internal customer.

SYNKROS Maintenance (20%): Effectively and efficiently identify bugs across SYNROS and report these to R&D along with recommended fixes. Ensure fixes meet customer expectations and report timeline of fix to Customer Service. Efficiently perform SYNKROS upgrades meeting timelines and a 100% success rate that the correct approve code is pushed.

Maintain contact and communication with R&D to keep visibility on all new functionality from each development cycle. Reports and recommends bug-related fixes to R&D and follows the process to track the fix back to customer service. Performs SYNKROS version upgrades.

Special Projects (5%): Successful project completion.

Work with all associated groups to maintain and develop new tools to be used within Customer Service to aid in quick and efficient resolutions. Performs other related duties as assigned.

 

Konami Offers

Competitive Wages

Great 401(k) plan with company match

Comprehensive health benefits package

Generous Company paid Holidays and Paid Time Off (PTO)

Tuition reimbursement program

 

About Konami Gaming, Inc.:

For Players. For Operators. For Each Other.

Konami Gaming, Inc. entered the US gaming market in the 2000s and we have spent the last two decades moving the industry forward with breakthrough games, head turning cabinets, and a casino management system that brings it all together. Over that time, we have garnered our share of awards and established a corporate culture of success and innovation.

A world leader in systems and game development, Konami can offer you the best of both worlds - stability within a dynamic, creative environment. We are excited to announce that Konami Gaming Inc. is growing and expanding into new product lines, including premium and standard games, and new market segments. As we enter a new growth period for the Company, we are expanding our reach to attract top talent in game studio operations, technology and product development.

Konami Gaming is looking for a Technical Solutions Engineer II to join our team!

 A Technical Solutions Engineer II is responsible for items that go beyond Customer Service support that require more technical skills. The position requires expertise in the Java programming language. The position must also show strong skills and knowledge of the SQL database language and know how to apply that towards the SYNKROS database. The Technical Solutions Engineer II must not only be able to work with external customers but must be able to work with internal customers also from Sales, Compliance, Project Management, R&D and SQA. They must work with R&D, customer service, and senior managers to maintain and troubleshoot existing customer code base keeping to current system and industry requirements. This position also requires flexibility to always act autonomously while adhering to overall department and company policies and procedures.

 

What you'll be doing:

Level II Customer Service Support (65%): Effectively resolve all associated issues in a timely manner, keeping with regulatory SLAs when applicable. Maintain professionalism with customers and vendors to meet their demands.

Troubleshoots and diagnoses escalated customer issues and resolve in efficient and timely manner in the areas of the SYNKROS application, interfaces, or database. Contacts customers and/or vendors, as necessary, to aid in SYNKROS related issues. Reports any discrepancies, changes or recommendations, and/or problems for resolution to senior management. Receive escalations from level I & level II support. Be available after-hours for critical/dire situations needing assistance from any internal customer.

SYNKROS Maintenance (20%): Effectively and efficiently identify bugs across SYNROS and report these to R&D along with recommended fixes. Ensure fixes meet customer expectations and report timeline of fix to Customer Service. Efficiently perform SYNKROS upgrades meeting timelines and a 100% success rate that the correct approve code is pushed.

Maintain contact and communication with R&D to keep visibility on all new functionality from each development cycle. Reports and recommends bug-related fixes to R&D and follows the process to track the fix back to customer service. Performs SYNKROS version upgrades.

Special Projects (5%): Successful project completion.

Work with all associated groups to maintain and develop new tools to be used within Customer Service to aid in quick and efficient resolutions. Performs other related duties as assigned.

 

Konami Offers

Competitive Wages

Great 401(k) plan with company match

Comprehensive health benefits package

Generous Company paid Holidays and Paid Time Off (PTO)

Tuition reimbursement program

 

About Konami Gaming, Inc.:

For Players. For Operators. For Each Other.

Konami Gaming, Inc. entered the US gaming market in the 2000s and we have spent the last two decades moving the industry forward with breakthrough games, head turning cabinets, and a casino management system that brings it all together. Over that time, we have garnered our share of awards and established a corporate culture of success and innovation.

A world leader in systems and game development, Konami can offer you the best of both worlds - stability within a dynamic, creative environment. We are excited to announce that Konami Gaming Inc. is growing and expanding into new product lines, including premium and standard games, and new market segments. As we enter a new growth period for the Company, we are expanding our reach to attract top talent in game studio operations, technology and product development.QualificationsWhat we'll want you to have:

Intermediate and above-level understanding and usage of Microsoft Office products.  Intermediate knowledge and understanding of the following technologies will be highly regarded and some may be required depending on the position requirements: Java programming expertise (OO, JVM, reflection, I/O, data structures). Socket programming. Thread programming. TCP/IP stack knowledge. Advance SQL query procedure building. JDBC, Oracle, or other RDBMS, SQLPlus. Advance knowledge of XML and HTML 5. Linux basics. Performance and monitoring knowledge. Design pattern experience. API design. ORM experience. SOA knowledge. Understanding of automation and deployment. Ability to obtain licensing, gaming card, or other certifications required by gaming regulations or jurisdictions. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization. Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Strong oral and written communication skills. A high degree of analytical thinking and problem-solving. Excellent organizational skills and an extremely high level of accuracy and attention to detail.

 

Work Environment:

Full-time / 40+ hours per week. Must be flexible to work overtime, including nights, weekends, and holidays as required. Must be comfortable working in an area with limited working space for long hours with the ability to remain seated at computer terminal for extended periods of time. Extreme repetitive motion using keyboard, mouse, and telephone. Must be able to work at assigned location to enable direct communications and interactions with team members, management, and others as necessary, unless traveling for a business-related purpose. Ability to work effectively and efficiently in a high-stress, fast-paced, and high-pressure environment while maintaining high standards of accuracy, paying attention to detail, and meeting assigned deadlines. Demonstrates high integrity, trust, and strict confidentiality. Ability to maintain excellent communication and a positive, respectful, and professional attitude and relationship with clients, employees, peers, co-workers, all levels of management, and all outside organizations conducting business or otherwise interacting with the company. Ability to always act autonomously while adhering to overall department and company policies and procedures. Position shall work primarily in a smoke free office environment. The noise level is low to moderate. Position shall maintain a cubicle or office in close proximity to other cubicles and offices.  Minimal travel necessary. 0-10%, or as business requires. Employee must be flexible to the travel needs of the business. Must possess a valid driver’s license.

 

This position is not eligible for employer-sponsored work authorization. Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

 

Konami Gaming is an Equal Opportunity Employer committed to diversity in the workplace. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, marital status, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

If you need a reasonable accommodation because of a disability for any part of the employment process, please call 702-616-1400 and let us know the nature of your request and your contact information.