DLCP Technical Writer Journeyman

Short Description: 

DLCP is seeking a Technical Writer responsible for developing, reviewing, editing, and maintaining clear, accurate, and user-friendly documentation and written materials that support agency operations, business processes, and communications. 

 

Complete Description: 

The Technical Writer is responsible for creating, reviewing, editing, and maintaining clear, accurate, and user-friendly written materials to support the Department of Licensing and Consumer Protection operations and communications. This role ensures that content is consistent, well-organized, compliant with agency standards, and effectively communicates information to internal and external stakeholders. 

 

Key Responsibilities 

• Review, edit, and update agency website content to ensure accuracy, consistency, accessibility, and alignment with agency branding and communication standards. 

• Draft, revise, and maintain website text, announcements, newsletters, guidance documents, and other agency communications. 

• Edit and proofread a variety of written materials for grammar, punctuation, clarity, tone, and formatting. 

• Review, update, and standardize Standard Operating Procedures (SOPs) and other operational documentation. 

• Format documents, reports, manuals, presentations, and correspondence for internal and external distribution. 

• Collaborate with subject matter experts and program staff to gather information and translate technical or complex information into clear, concise, and audience-appropriate content. 

• Ensure all documents comply with agency style guides, document control procedures, and applicable policies. 

• Maintain document version control and support the organization of agency documentation. 

• Recommend improvements to documentation processes, templates, and writing standards to promote consistency and efficiency. 

• Perform other related duties as assigned. 

 

Minimum Qualifications 

• Bachelor’s degree in English, Technical Writing, Communications, Journalism, Public Administration, or a related field. Relevant experience may substitute for education where applicable. 

• One (1) to six (6) years of professional experience in technical writing, editing, communications, or document management. 

• Experience editing website content and technical or administrative documentation. 

• Experience developing and maintaining Standard Operating Procedures (SOPs). 

• Excellent written, verbal, editing, and proofreading skills with exceptional attention to detail. 

• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) and Adobe Acrobat. 

• Experience using content management systems (CMS) for website updates is preferred. 

• Ability to manage multiple projects, prioritize deadlines, and work independently and collaboratively. 

• Strong organizational, analytical, and communication skills. 

 

Preferred Qualifications 

• Experience working in a government or public sector environment. 

• Knowledge of plain language principles and web accessibility standards. 

• Familiarity with document management systems and agency records management practices. 

 

 

 

 

 

 

 

 

 

Candidate Skills Matrix: 

 

Following sections are to be filled by the candidate: 

 

Skills  | Required/Desired  | No. of Years  | How many years of experience candidate has? Bachelor’s degree in English, Technical Writing, Communications, Journalism, Public Administration, or a related field. Relevant experience may subs   | Required  | 10  |  Develop, write, edit, and maintain technical documentation, including instruction manuals, standard operating procedures (SOPs), and how-to guides   | Required  | 6  |  Develop, document, and maintain detailed design specifications for complex systems   | Required  | 6  |  Expertise and proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint) and Adobe Acrobat   | Required  | 6  |  Experience editing website content and technical or administrative documentation.   | Highly desired   | 3  |  Experience using content management systems (CMS) for website updates.  | Highly desired    | 3  |  Edit and proofread a variety of written materials for grammar, punctuation, clarity, tone, and formatting.  | Highly desired    | 3  |  Strong organizational, analytical, and communication skills.   | Highly desired   | 3  |  Draft, revise, and maintain website text, announcements, newsletters, guidance documents, and other agency communications.   | Highly desired    | 3  |  Collaborate with subject matter experts and program staff to gather information and translate technical or complex information into clear, concise,  | Highly desired    | 3  |  Recommend improvements to documentation processes, templates, and writing standards to promote consistency and efficiency.   |  Highly desired  | 3  |  

 

 

 

  

Background check:   

 

• Extensive criminal history background check will be required. We cannot submit candidates with recent histories (go back seven years) of extensive driving, drug, robbery or any other illegal activity. Any criminal activity on the background check will eliminate the candidate from consideration. If selected, please make certain that you inform all candidates that they will have to complete this criminal background check prior to starting. NATIONAL background checks are required; Federal background checks are NOT compliant under this contract. A national background check is a national criminal background check that pulls criminal records from State and County Courts in almost every US State.