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Surbana Jurong Group

Technical Support Engineer

Surbana Jurong Group Singapore

Architecture and Planning · 51-200 employees

Oct 07
support-engineer Junior (0-2 yrs) Full-time Singapore
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About the role

The Technical Support Engineer will diagnose and resolve complex system issues while monitoring production environments to ensure optimal performance. They will also conduct root cause analysis, manage system integrations, and perform preventive maintenance to maintain application stability.

What they look for

Technical Support System Diagnostics Incident Management Root Cause Analysis API Management Database Connectivity Quality Assurance Preventive Maintenance Angular Nodejs Unity Grafana Prometheus MSSQL PostgreSQL Linux

Requirements

Candidates must hold a degree or diploma in Computer Science, Information Technology, or a related field with at least one year of experience. Proficiency in programming languages like Angular, Nodejs, and Unity, along with knowledge of cloud technologies and monitoring tools, is required.

Full description

Key Responsibilities

  • Resolve complex technical issues by diagnosing system errors, integration failures, and advanced configuration problems.
  • Monitor production systems using dashboards and alerting tools to ensure consistent system health and performance.
  • Manage and respond to incidents efficiently, ensuring minimal disruption to operations and adherence to SLA timelines.
  • Conduct root cause analysis (RCA) for recurring or critical issues and produce detailed reports with preventive measures.
  • Apply patches and bug fixes to ensure application stability, security, and optimal performance.
  • Support system integrations by managing APIs, middleware, and database connectivity for seamless operations.
  • Perform quality assurance testing on updates and new releases to verify system stability before deployment.
  • Carry out monthly preventive maintenanceincluding log review, system health checks, and servicing reports for each site.
  • Assist in deployments and releases by validating builds in staging, coordinating rollout, and ensuring minimal disruption.
  • Maintain documentationof incident handling, system configurations, fixes, and procedures for knowledge sharing.
  • Collaborate with cross-functional teams(development, QA, DevOps) to resolve issues and implement continuous improvements.

 

Requirements

  • Degree or Diploma in Computer Science, Information Technology, or equivalent experience.
  • Minimum 1 year of experience in application support, system operations, or a related technical support role.
  • Programming proficiencyin languages such as Angular, Nodejs, and Unity.
  • Experience with monitoring tools like Grafana, or Prometheus.
  • Knowledge of databasessuch as MSSQL and PostgreSQL.
  • Familiarity with operating systems such as Linux/Unix and Windows.
  • Understanding of cloud technologies including AWS, Kubernetes, and Docker.
  • Strong problem-solving skills with the ability to analyze and resolve technical issues quickly.
  • Excellent communication skills for effective collaboration and incident reporting.
  • Attention to detail and multitasking ability to manage concurrent support issues and maintenance tasks.

At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!

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