Application Support Engineer

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Any Degree or 3 Year Diploma

Summary: As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and diagnosing issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to maintain system stability and performance. The position demands collaboration with different teams to ensure seamless operations and continuous improvement of critical software environments, fostering a responsive and dynamic support atmosphere.

Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Collaborate with cross-functional teams to facilitate effective communication and resolution of technical issues. - Document and share insights gained from troubleshooting to enhance team knowledge and future problem-solving efficiency.

Professional & Technical Skills: - Must To Have Skills: Proficiency in Unified Communication and Collaboration Operations. - Strong analytical skills to investigate and resolve complex software issues. - Ability to work with multiple software components and understand their interdependencies. - Effective communication skills to coordinate with various stakeholders and provide clear updates. - Experience in monitoring tools and incident management processes related to unified communication systems.

Additional Information: - The candidate should have minimum 3 years of experience in Unified Communication and Collaboration Operations. - This position is based at our MDC5C - SEZ location. - A Any Degree or 3 Year Diploma is required.

Any Degree or 3 Year Diploma

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com 

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