About the role

The Project Manager oversees daily operations, manages project financials, and ensures company policies are followed while coordinating with field technicians and customers. They are responsible for defining project scopes, providing status updates to senior management, and ensuring high-quality customer service.

What they look for

Project management Operations management Telecommunications Budgeting Customer service Leadership Financial reporting Technical troubleshooting Networking equipment Mentoring Conflict management Negotiation Microsoft Office Public speaking Scope of work definition Analytical skills

Requirements

Candidates must have at least 5 years of project management experience, preferably in telecommunications, and hold a bachelor's degree in business. Strong communication, financial acumen, and the ability to travel up to 50% of the time are required.

Full description

The Project Manager will oversee the day-to-day activities and work closely with the operations team, while helping grow and provide technical expertise in this area of the company. The ideal candidate should be a self-motivated problem solver that’s able to operate in a fast-paced, high volume work environment.

Job Requirements:

Ability to multi-task in fast paced environment.  This includes goal setting, production, reporting, budgeting, efficiently solving customer issues.

Effectively communicate with the Project Manager assigned by the customer.

Efficient communication with the administrative staff within the company.

Show exemplary customer service to customers, corporate leadership, subordinate supervisors and technicians, ability to instill technicians with professional, customer service driven attitude.

Ensure that company policy is adhered to with respect to, but not limited to, safety, assets, production etc.

Oversee business financials and provide reporting to management

Provide customer follow-up for:  general inquiries, feedback on ongoing and completed projects as required

Update customers with regular status updates and scope of work changes

Complete regular follow up with local management and field technicians and provide frequent status updates to senior management

Work with customers and senior management to help define a scope of work for larger projects and rollouts

Other duties as assigned

Qualifications

Education:

Bachelor's degree in general business; or a combination of education and work experience along with required skill set

PMP or CAPM preferred

Position Requirements:     

Minimum 5 years’ experience in Project Management

Excellent written and verbal communication skills and a strong command of the English language is required.

            Technical Skills:

Experience in an operations environment in telecommunications, VoIP, satellite, routers, networking equipment and/or cabling.

Experience with telecommunication dispatching and project management

Experience working with multiple projects at one time

Ability to work with project deadlines, project changes, and the ability to overcome unforeseen project challenges

Ability to trouble shoot and solve technical, personnel or other project related issues

Working knowledge of Microsoft Office applications

Soft Skills:

Ability to motivate, lead, teach and train on proper work and safety procedures

Leadership and negotiation, conflict management, analytical and problem-solving capabilities, strong customer orientation

Strong business minded consultative approach with focus on profitability and margin

Working knowledge of business processes, including tender and sales

Strong financial understanding; ability to interpret project financial indicators and use them as part of the decision-making process

Work in schedule driven environment, including working efficiently, multi-tasking, meeting stringent deadlines, and achieving project goals

Strong organizational, interpersonal, verbal and written skills

Public speaking and presentations skills

Skills in mentoring and training employees with varying educational backgrounds and aptitudes

Physical Requirements:           

Lift up to 65 lbs. of equipment and tools

May be required to work long and unpredictable hours

Travel required up to 50% of the time

Must be able to pass pre-employment screening that includes background and drug testing