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Clera

Agent Product Manager

Clera San Francisco, California, United States · $120K–$210K/yr

Technology, Information and Internet · 11-50 employees

Yesterday
product-manager Mid (2-5 yrs) Full-time United States
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About the role

You will lead customer onboarding and business review calls while building and deploying AI agents to optimize operational workflows. You will also partner with engineering to translate customer needs into prioritized feature requests and new agent capabilities.

What they look for

Product management AI agents Customer onboarding Workflow automation Technical requirements scoping Customer relationship management Scripting RPA No-code tools AI coding assistants Business reviews Technical support

Requirements

Candidates must have at least 3 years of experience in product management, operations, or a technical customer-facing role. Proficiency in building automations using scripting, RPA, or no-code tools and experience with AI coding assistants is required.

Benefits

Health insurance Equity 401(k) match

Full description

About the Role

As an Agent Product Manager at a company building AI software for hospitality, you will coordinate closely with customers, sales, and engineering. The role is primarily customer-facing, with a focus on understanding operational workflows, building repeatable AI agents, and turning customer needs into product improvements.

What You'll Do

  • Lead customer onboarding, refinement, optimization, and business review calls to support retention and growth.
  • Build and deploy AI agents for customer workflows, using AI coding assistants to scope and prototype solutions.
  • Identify shared customer needs and translate them into prioritized feature requests for engineering.
  • Partner with engineering to resolve blockers and define new agent capabilities.
  • Automate routine work and improve the efficiency of customer-facing processes.

What We're Looking For

  • At least 3 years of experience in product management, operations, or a customer-facing technical role delivering customer solutions.
  • Hands-on experience building automations or workflows with scripting, RPA, no-code tools, or similar approaches.
  • Ability to scope technical requirements and turn customer needs into implementable specifications.
  • Experience managing customer relationships and leading calls for onboarding, support, or business reviews.
  • Comfort using AI coding assistants to prototype or build solutions, and prioritizing automation versus engineering work across customer requests.
  • Experience with non-technical customers is valuable; hospitality, travel, customer service, or workflow automation platform experience is a plus.

Compensation & Benefits

Base salary is $120,000 to $210,000 annually, with 0.15% to 0.60% equity, comprehensive health insurance, and a 401(k) match. Visa sponsorship is not available.

Location

On-site in San Francisco, California.

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