Business Analyst Account Coordinator, Sales Operations

The Business Analyst / Account Coordinator, Sales Operations supports the Sales Department through business analysis, technology project coordination, process improvement, reporting and analytics, and customer account coordination. The position works across Sales Operations and Sales stakeholders to identify business requirements, translate operational needs into technology and process solutions, and drive cross-functional initiatives from definition through implementation.

The position also provides dedicated account coordination for the Prepreg business, partnering with Sales Account Managers, customers, and internal functions to support customer requirements, order execution, data accuracy, compliance documentation, and issue resolution. Through these combined responsibilities, the role improves the effectiveness and scalability of Sales Operations while providing consistent operational support for assigned Prepreg accounts.

Duties and Responsibilities

Business Analysis & Technology Projects

· Partner with Sales Operations and Sale stakeholders to identify business needs, document requirements, evaluate current processes, and translate operational requirements into technology and process solutions.

· Coordinate and drive Sales Operations technology projects from requirements through implementation by defining deliverables, project plans, milestones, responsibilities, dependencies, and completion criteria.

· Monitor project progress, risks, resource constraints, dependencies, and changes in scope; facilitate issue resolution and escalate barriers that could affect successful or timely delivery.

· Coordinate activities among Sales Operations, business stakeholders, technical resources, and other cross-functional partners to maintain alignment, accountability, and project momentum.

· Support implementation, testing, documentation, user readiness, and adoption of technology and process improvements.

Business Analytics & Process Improvement

· Develop, maintain, and improve recurring and ad hoc reporting to support Sales Operations performance, forecasting, revenue, fulfillment, backlog, customer activity, and management decision-making.

· Analyze business data and processes to identify trends, discrepancies, risks, opportunities, and root causes; translate findings into actionable business recommendations.

· Identify and implement opportunities to standardize, automate, and improve Sales Operations processes, reporting, ERP/CRM workflows, data quality, and documentation.

Prepreg Account Coordination

· Serve as an operational point of contact for assigned Prepreg accounts, partnering with Sales Account Managers and customers to understand requirements, coordinate activities, and support a consistent customer experience.

· Manage the operational lifecycle of customer requirements, including quotes, purchase orders, pricing, contracts, order status, fulfillment requirements, and related customer documentation.

· Maintain timely and accurate customer, order, pricing, compliance, and account information within applicable ERP and CRM systems and coordinate required updates across Sales and supporting functions.

· Proactively monitor assigned account and order activity, identify potential delivery, documentation, pricing, compliance, or fulfillment issues, and coordinate resolution with Sales, Sales Operations, Compliance, and other appropriate stakeholders.

· Coordinate customer communications related to order status, documentation, changes, and issue resolution while maintaining alignment with the responsible Sales Account Manager.

· Support applicable regulatory, contractual, and compliance requirements by coordinating required customer and order documentation with Sales, Contracts, Compliance, and other stakeholders.

Skills and Specifications

· Strong business analysis skills, including requirements gathering, process analysis, data analysis, problem-solving, and translating business needs into actionable solutions.

· Demonstrated ability to drive cross-functional projects from requirements through implementation while managing milestones, dependencies, risks, issues, and stakeholder communication.

· Strong analytical skills with the ability to interpret business data, identify trends and root causes, and develop actionable recommendations.

· Strong organizational and prioritization skills with the ability to manage concurrent operational responsibilities and project deliverables.

· Strong written and verbal communication skills with the ability to communicate effectively with customers and across business, operational, and technical functions.

· Proficiency with Microsoft Office, particularly Excel, PowerPoint, and Word, and experience working with ERP, CRM, reporting, business intelligence, or workflow technologies.

· Ability to quickly understand business processes and identify opportunities for standardization, automation, and technology-enabled improvement.

· High attention to detail and commitment to the accuracy and completeness of customer, transactional, operational, and reporting data.

· Ability to build effective working relationships with internal and external stakeholders and coordinate work across multiple functions.

· Experience with Microsoft Dynamics 365 or comparable ERP/CRM systems and business intelligence tools preferred.

Education and Qualifications

· Bachelor's degree in Business, Supply Chain, Finance, Analytics, Information Systems, or a related discipline preferred; equivalent relevant experience may be considered.

· 3–5 years of relevant experience in Sales Operations, account coordination, business analysis, project coordination, Inside Sales, or a related business function.

· Experience working with enterprise systems, databases, CRM/ERP platforms, reporting tools, or business intelligence solutions.

· Experience gathering and documenting business requirements and coordinating cross-functional projects, system implementations, or process improvements preferred.

· Experience developing or improving reporting, CRM, revenue reporting, forecasting, workflow, or process-automation solutions preferred.

· Experience within manufacturing, aerospace, defense, composite materials, or another compliance-driven business environment preferred.

Travel

· Up to 25% travel may be required for customer visits, internal meetings, training, or trade events.

Export Control

This position involves working with technologies and information which are subject to U.S. export control regulations. Under these regulations, Toray Composites must review certain candidate information including citizenship, basis of United States work authorization and country of origin. This information will be used for export control screening purposes only.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Position requires the ability to read, write, speak and understand English at a level necessary to successfully perform assigned responsibilities. Position frequently requires the ability to make quick decisions related to sales and contract-related issues. Ability to set priorities. Ability to utilize interpersonal and teamwork skills, perform basic mathematical computations, give complete directions and to understand and apply work specifications in the completion of work tasks. The ability to hear, speak, use hands/fingers and the repetitive motions of hands/wrists are occasional. Ability to occasionally lift 10 pounds. Vision abilities require adjustment and focus of sight. Must be able to perform the essential functions of the position with or without accommodation.

Salary Range: $94,556 - $131,903 per year

Toray Composite Materials America Benefits

Health Care coverage starts the first day of the month after hire date.

• Medical and RX- Blue Cross/ Blue Shield (HSA Plan-Gold Plan-Silver Plan)

• Vision Coverage- VSP

• Dental Coverage – Delta Dental (Basic Plan or Buy-up Plan)

• Flexible Spending Accounts (FSA)

• 80 Hours of Vacation Time Off annually to start (granted)

• 64 Hours of Personal Time Off annually (accrued)

• 3 Paid Floating Holidays Annually (employee can schedule at their choice)

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• Jan 1 – Mar 31: 3 FH’s

• Apr 1 – Jun 30: 2 FH’s

• Jul 1 – Sept 30: 1 FH

• Hired 10/1 or after, 0 FH’s

• 8 Paid Company Recognized Holidays

• Life Insurance- pays your beneficiary twice your annual salary

• Accidental Death & Dismemberment Insurance- pays your beneficiary twice your annual salary

• Short/Long Term Disability

• Voluntary Supplemental Life Insurance

• Toray Corporate Perks

• John Hancock 401K –CMA matches 50% of first 8% of your contribution

• Service Awards @ 3, 5, 10, 15, 20, 25 and 30 years

• Recognition Awards

• Annual Discretionary Bonus Program

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