2x PT Operations (VIT) - Business Analyst

This is a great opportunity to work for the UK’s leading veterinary wholesaler.

Our business provides a next day supply and distribution service through our nationwide network of distribution depots, serving an average of 2750 customers every day.

Working for us you'll receive:

• Competitive rates of pay

• 33 days paid holiday (including bank holidays) (Pro rata)

• Staff discounts

• Life assurance benefit

• Cycle to work Scheme

• Free on-site parking and Wi-Fi

• A 24/7 confidential employee assistance programme – offering a range of support services to help you to resolve difficulties in your home-life

• Christmas vouchers

• Eye-sight vouchers

• Company pension scheme

c. 23 hours Monday to Friday

NATIONAL VETERINARY SERVICES LIMITED

JOB DESCRIPTION

Job Title: Business Analyst

Reports to: Technical Product Manager

Position Band:

Business unit: VetIT

Prepared by: Emma Ofosu

Date: 11/08/26

Main purpose of the role

The Business Analyst (BA) supports the Technical Product Manager (TPM) by turning product vision and priorities into clear, practical, and user-centred requirements. The BA works with stakeholders, users, and the product delivery team to support discovery, map user journeys and process flows, and prepare work for delivery. The role produces user stories, acceptance criteria, and supporting UX/UI artefacts, while validating that delivered features meet agreed requirements through Compliance of Requirements (COR). The BA also contributes to Scrum ceremonies and supports product documentation, including user guides and release notes.

Product Discovery, Requirements & Analysis

• Engage with stakeholders and users to understand needs, workflows, and business objectives.

• Support discovery through interviews, workshops, process reviews, journey mapping, and data analysis.

• Translate product goals into clear user stories, acceptance criteria, journey flows, process flows, and supporting UX/UI artefacts.

• Identify dependencies, constraints, and key considerations that may affect delivery.

Backlog Readiness & Refinement

• Work with the TPM and product delivery team to ensure backlog items are clear, valuable, feasible, and ready for delivery.

• Split, sequence, and refine user stories to support effective delivery flow.

• Ensure acceptance criteria are testable and cover functional, non-functional, and UX expectations.

Agile Delivery & Collaboration

• Contribute to Scrum ceremonies to support shared understanding and alignment with Sprint and product goals.

• Support developers and testers with timely clarification during delivery.

• Perform Compliance of Requirements (COR) to confirm delivered features meet agreed requirements and are ready for release.

• Use Sprint Review and Retrospective feedback to improve requirements and delivery flow.

Stakeholder Collaboration & Communication

• Communicate requirements, impacts, risks, feedback, and upcoming changes clearly.

• Capture stakeholder feedback and support prioritisation discussions with the TPM.

• Maintain clear and traceable requirements to support shared understanding across teams.

Product Documentation & Quality

• Produce and maintain clear product documentation, including requirements, flows, and supporting artefacts.

• Support technical writing outputs, including release notes, user guides, and system documentation.

• Ensure product artefacts are clear, consistent, and easy to understand.

Personal attributes: Qualifications, experience, skills, knowledge and competencies required to fulfil the role

Essential

• Proven Business Analyst experience in a digital, software, or product-led environment.

• Strong requirements elicitation and analysis skills, including interviews, workshops, process mapping, journey mapping, and data analysis.

• Ability to translate product goals into clear user stories, acceptance criteria, UX/UI artefacts, and supporting documentation.

• Good understanding of Agile delivery and active participation in Scrum ceremonies.

• Ability to collaborate effectively with stakeholders, users, and the product delivery team.

• Experience validating delivered features against agreed requirements, including Compliance of Requirements (COR).

• Strong communication, facilitation, and stakeholder engagement skills.

• Ability to maintain clear, complete, and traceable requirements across the product lifecycle.

• Strong attention to detail and ability to manage multiple workstreams in an iterative delivery environment.

Desirable

• Familiarity with tools such as Jira, Azure DevOps, Confluence, Figma, Miro, or equivalent.

• Understanding of UX principles, usability, and user-centred design.

• Exposure to APIs, integrations, data structures, system logic, or non-functional requirements.

• Experience analysing customer insights, analytics, or market data.

• Experience creating visual artefacts such as process flows, journey maps, diagrams, or storyboards.

• Experience using AI-assisted tools to support analysis, drafting, validation, and review, with responsible human oversight.

Working Hours & Flexibility

From time to time, out of hours work may be required to support business needs, including critical incidents, releases, or time sensitive operational issues. Where this is required, it will be planned where possible and managed in line with agreed support arrangements.

Use of AI & Automation Tools

This role is expected to make effective and responsible use of AI assisted tools to support productivity, quality, and decision making. This may include using AI to assist with drafting, analysis, exploration, validation, and review activities. AI assisted outputs must always be reviewed, validated, and owned by the role holder, and must comply with organisational policies on data protection, security, and acceptable use.

Applicants should be aware that in line with our Drugs and Alcohol policy we reserve the right to conduct random drug and alcohol tests.

NVS Group is committed to equality of opportunity and this underpins our employment and recruitment procedures. We use objective, job-related criteria when making appointment decisions and our selection criteria is based on skills, experience, qualifications, and an ability to do the job.

Due to the large number of applications, we receive, we regret that we will not contact candidates that have not been selected for interview. If you have not heard from us within 2 weeks, you should assume that you have not been successful on this occasion.

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