Senior Product Analyst, DELTA

About the role

The Senior Product Analyst, DELTA is primarily responsible for keeping DELTA's live systems healthy and reliable. This includes monitoring the DELTA Product and Platform Health Score, diagnosing and resolving bugs, maintaining internal product dashboards, tracking platform costs and monitoring user satisfaction.

Location: Nairobi, Kenya

Reports to: Product Owner, DELTA

Terms of Engagement : One-year contract, renewable

About Jacaranda Health

Jacaranda Health’s mission is to improve maternal and newborn health outcomes in the public health system. Through innovative AI-driven technology and human-centered solutions, we partner with governments to scale impactful, data-driven interventions. These solutions include PROMPTS, an AI-enabled platform for mothers, and MENTORS, a facility-based training program equipping frontline nurses with lifesaving skills and knowledge. Our innovations and partnerships have reached over 3 million women across 1,100+ health facilities. As we expand across Kenya, Nigeria, and Ghana, we are looking for dynamic leaders with a passion for impact to help us transform the future of maternal health.

Jacaranda Health is an equal opportunity employer. We welcome applications from qualified candidates regardless of race or ethnicity, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and any other protected characteristics.

About the team

The Product Team at Jacaranda Health designs, tests, and scales digital health tools that enable mothers to access timely, respectful, and high-quality care. The team works closely with Technology, Programs, Data & Analytics, and Research teams to ensure products are user-centered, reliable, and continuously improved based on real-world use and feedback.

The team plays a critical role in ensuring that Jacaranda’s digital platforms - including SMS, chatbot tools, and helpdesk systems - operate accurately, safely, and at scale.

What You’ll Do:

• Monitor the DELTA Product and Platform Health Score, support issue diagnosis and resolution, and flag cost anomalies or overruns early to Product and Engineering.

• Maintain internal product dashboards so they meet the reporting and decision needs of Product and other internal users.

• Lead end-to-end platform testing with Clinical, Data and Engineering QA teams, covering expected, error and edge-case scenarios before each release.

• Identify, document and track technical, content and logic issues, including user-reported clinical workflow issues, through to resolution with Product and Engineering.

• Organise and maintain the JSON, CSVs, spreadsheets, variables, IDs, tags, intents, entities and metadata required for reliable system performance.

• Maintain and refine existing conversational flows, prompts, menus, responses and error states.

• Review interaction, usage and cost data to identify recurring issues, trends and drop-offs, and contribute to dashboards and performance reporting.

• Translate recurring user and platform issues into clear requirements and backlog items, and work with Product, Engineering and Data to drive them to resolution.

• Reduce recurring issues by identifying root causes, proposing practical solutions, and monitoring improvements once implemented.

• Support UAT, backlog refinement, release checks, acceptance criteria and product documentation in collaboration with Product, Data, Engineering, Research and other teams.

• Maintain high-quality documentation, configurations, playbooks and QA processes that enable the wider team to operate and scale DELTA.

• Provide product insights and recommendations that help Product prioritise improvements based on user needs, system performance and available data.

Who you are:

What You Bring

• Minimum of a Bachelor's degree in a STEM field.

• 4-5 years of experience in digital product support or maintenance, QA, bug triage, product or data analysis, or digital product configuration. Strong recent graduates with relevant project or internship experience may also be considered.

Skills and Competencies:

• Hands-on experience supporting or maintaining a live digital product: monitoring performance, identifying issues and supporting fixes.

• Demonstrated experience systematically testing digital products and workflows, identifying edge cases, documenting bugs clearly and following issues through to resolution.

• Experience working in an Agile environment and collaborating in transdisciplinary, cross-functional teams.

• Desirable: familiarity with chatbot or conversational platforms, SMS and WhatsApp-based products, conversational UX or digital health.

Why Jacaranda Health?

• Mission-driven work:Impact the lives of millions of mothers and babies.

• Innovation-forward thinking: Work with cutting-edge technology in maternal and newborn health.

• High-growth organization:Be part of a rapidly scaling national and global team.

• People-centric culture:Collaborate with an ambitious, passionate, and supportive team.

To Apply:

Interested candidates should submit applications through this link –Senior Product Analyst, DELTA. No hard copies required or accepted.

Application Deadline: 28th October 2026