About the role

The Application Support Engineer investigates and resolves issues across critical business systems to ensure operational reliability. They collaborate with cross-functional teams to troubleshoot complex problems and document solutions for continuous improvement.

What they look for

Automated Testing Software Troubleshooting Test Automation Frameworks Analytical Skills Software Development Lifecycle Quality Assurance System Monitoring Technical Documentation Cross-functional Collaboration Performance Analysis Test Script Development Validation

Requirements

Candidates must have at least 3 years of experience in automated testing and possess strong analytical skills for diagnosing software defects. A 15-year full-time education qualification is required for this role.

Full description

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Automated Testing Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education

Summary: As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues. - Document findings and solutions clearly to support knowledge sharing and future reference. - Assist in the continuous improvement of support processes and tools to enhance efficiency. - Provide guidance and support to junior team members to foster their professional growth.

Professional & Technical Skills: - Must To Have Skills: Proficiency in Automated Testing. - Experience with test automation frameworks and tools to design, develop, and execute automated test scripts. - Strong analytical skills to diagnose software defects and performance issues effectively. - Familiarity with software development lifecycle and quality assurance methodologies. - Ability to work with various testing environments and simulate real-world scenarios for comprehensive validation. - Good communication skills to articulate technical issues and collaborate with development and operations teams.

Additional Information: - The candidate should have minimum 3 years of experience in Automated Testing. - This position is based at our Hyderabad office. - A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.