Product Support Engineer II

Honeywell · Richardson, Texas, United States

Automation Machinery Manufacturing · 10,001+ employees

6 h ago

Mid (2-5 yrs) Full-time United States

About the role

The Product Support Engineer II provides technical support for sensing products and solutions to ensure optimal performance and customer satisfaction. They collaborate with cross-functional teams including Engineering, Quality, and Manufacturing to resolve product issues and drive continuous improvement.

What they look for

Product support Engineering Sensing technologies Product lifecycle support Troubleshooting Root cause analysis Corrective actions Project management Problem-solving Data analysis Continuous improvement Salesforce InContact Teamcenter Cross-functional collaboration

Requirements

Candidates must hold a bachelor's degree in a technical discipline and possess at least 3 years of experience in product support or engineering. Proficiency in sensing technologies, troubleshooting, and root cause analysis is required, along with U.S. Person status for export control compliance.

Benefits

Medical insurance Dental insurance Vision insurance Life insurance Short-term disability Long-term disability 401(k) match Flexible spending accounts Health savings accounts Employee assistance program Educational assistance Parental leave Paid time off 12 paid holidays

Full description

As a Product Support Engineer here at Honeywell, you will play a vital role in providing technical support for our sensing products and solutions, ensuring optimal performance and customer satisfaction. You will collaborate closely with Engineering, Quality, Manufacturing, Sales and Customer Service to resolve product issues and drive continuous improvement.

You will report directly to our Tech Support Manager and you’ll work out of our Richardson, TX or Houston, TX location on a Hybrid work schedule.

In this role, you will impact the success of our Sensing Solutions business by delivering expert product support, enhancing product reliability, and contributing to the advancement of technologies that serve critical industry applications.

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.