Technical Support Engineer

Your mission

As a Technical Support Engineer, you will be responsible for the deployment, commissioning, maintenance, and technical support of our AGV/AMR systems across Europe. You will work closely with customers, project teams, local service engineers, and R&D teams to ensure successful project delivery and stable system operation. Your profile

Your responsibilities

Project deployment and commissioning

• Perform the on-site installation, configuration, commissioning, and testing of AGV/AMR systems.
• Configure and optimize navigation maps, charging stations, system parameters, and related equipment.
• Support system integration with customer infrastructure, warehouse systems, and other automation equipment.
• Conduct system testing and support customer acceptance activities.
• Prepare commissioning reports and relevant technical documentation.

Technical support and troubleshooting

• Diagnose and resolve hardware, software, network, and communication issues.
• Monitor system alerts, analyze technical problems, and identify root causes.
• Provide remote and on-site technical support to customers.
• Coordinate with R&D and engineering teams to resolve complex technical issues.
• Document technical problems, solutions, and follow-up actions.

Customer training and documentation

• Provide customers with training on system operation and basic maintenance.
• Prepare and maintain training materials, user manuals, FAQs, and troubleshooting guides.
• Explain technical information and solutions clearly to customers.
• Support communication between European customers and internal technical teams in China.

System monitoring and improvement

• Monitor system performance, including uptime, battery status, charging activities, and system alerts.
• Conduct routine system inspections and preventive maintenance.
• Analyze operational data and identify opportunities to improve system performance.
• Support system upgrades, configuration changes, and continuous improvement activities.

Internal collaboration

• Work closely with project managers, service teams, solution engineers, sales teams, and R&D teams.
• Collect and communicate customer feedback and technical requirements.
• Support project planning, progress tracking, and technical coordination.
• Ensure that technical issues and project risks are communicated and followed up in a timely manner.

Your profile

• Bachelor’s degree or above in Robotics, Mechatronics, Electrical Engineering, Automation, Computer Science, Mechanical Engineering, or a related technical discipline.
• At least two years of relevant experience in AGV/AMR, robotics, industrial automation, warehouse automation, or technical field service.
• Practical experience in system installation, commissioning, maintenance, or technical troubleshooting.
• Basic knowledge of industrial networks, electrical systems, software configuration, and system integration.
• Strong analytical, troubleshooting, and problem-solving skills.
• Able to work independently and collaborate effectively within an international team.
• Customer-oriented, responsible, and able to explain technical information clearly.
• Fluent in English and able to communicate effectively in Mandarin Chinese.
• Willing to travel within the Netherlands and across Europe according to project requirements.
• A valid driving licence is preferred.

Why us?

• Work with advanced AGV/AMR automation solutions across European markets.
• Participate in international warehouse automation projects, from deployment and commissioning through customer acceptance.
• Develop your expertise in system integration, technical troubleshooting, and customer support.
• Collaborate with experienced engineering and R&D teams in an international environment.

About us

About Hikrobot

Hikrobot is a global leader in machine vision and autonomous mobile robot (AMR) solutions, committed to enabling intelligent automation across manufacturing, logistics, and intralogistics industries worldwide. As a core subsidiary of Hikvision, Hikrobot leverages strong R&D capabilities, large-scale engineering experience, and a global service network to deliver reliable, high-performance industrial automation solutions.