Product Manager, Fund Services, Markets & Securities Services

We are currently seeking a high calibre professional to join our team as a Product Manager.

Role Profile

The Product Manager is accountable for end-to-end product management and delivery across the Fund Services Product Suite, including product proposition development, strategic change execution, operating model design, business requirements, governance, risk management and implementation oversight. The role will work closely with each of the Fund Services Product verticals (FA, TA, MO & Trustee), Technology, Operations, Risk, Compliance, Legal, Client Coverage and Programme Management to deliver scalable, client-centric and commercially relevant product capabilities across Fund Services. This includes responsibility for strategic transformation initiatives spanning core Fund Services products, digital enablement, service model evolution, regulatory change, market infrastructure developments and emerging product opportunities, including but not limited to Digital Assets.

In this role you will:​

Market advocacy (external representation and ecosystem influence)

• Maintain strong awareness of industry, client, regulatory and competitive developments relevant to the Fund Services Product Suite, ensuring these are translated into actionable product implications and priorities.
• Engage with regulators, industry bodies, market infrastructures, vendors, strategic providers and clients to support HSBC’s market credibility and to inform product strategy and transformation priorities across Fund Services.
• Represent HSBC appropriately with senior external stakeholders including asset managers, service providers and market participants, ensuring insight is converted into practical product and operating model improvements.
• Identify emerging trends, partnership opportunities and ecosystem risks early, including those relating to market infrastructure, service models, technology enablement, digital assets, data requirements and regulatory change, and translate these into recommendations for Securities Services leadership.

Product strategy (vision, roadmap, partnerships, governance)

• Define and drive, or partner across Product teams to shape, the Fund Services Product strategy, priorities and roadmap across the broader product suite, ensuring alignment to Securities Services and CIB objectives, target clients, market developments and commercial priorities.
• Ensure the role of Digital Assets, tokenised funds and related innovation is considered within the broader Fund Services strategy, while maintaining a balanced focus on the wider suite of Fund Services products and strategic transformation priorities.
• Lead product discovery and early-stage definition activities, including business case inputs such as scope, objectives, dependencies, cost considerations, benefits, assumptions, acceptance criteria, issues and risks.
• Support the definition and prioritisation of strategic transformation programmes across Fund Services Product, including platform enhancement, service model redesign, operating model simplification, controls improvement, automation, data and reporting capabilities, and client experience uplift.
• Establish and maintain effective product governance and reporting across roadmap status, delivery progress, dependencies, decisions, risks and issues, escalating where required to support timely decision-making.
• Support partnership strategy and provider evaluation where external vendors or strategic partners are part of the target solution, including governance, oversight and commercial input in partnership with relevant internal stakeholders.

Product delivery, implementation and commercialisation

• Support delivery of strategic product and transformation initiatives across the Fund Services Product Suite in accordance with HSBC governance, change management and delivery frameworks.
• Closely collaborate with the Global Product Delivery team to ensure delivery of product roadmap against strategic priorities.
• Ensure effective integration across Product, Technology, Operations, Risk, Compliance, Legal, Client Coverage and third parties to support business readiness, operational scalability and controlled implementation.
• Define target operating model impacts and change requirements across process, controls, roles and responsibilities, training and BAU handover to ensure new capabilities can be supported effectively at scale.
• Define and drive go-to-market and implementation planning with stakeholders, including client prioritisation, onboarding approach, readiness criteria, service rollout and adoption measurement.
• Support benefits identification, modelling and tracking, including commercial opportunity, client adoption, service quality, scalability, control enhancement, efficiency and time-to-market improvements.
• Ensure appropriate understanding of the regulatory and compliance environment affecting Fund Services products, with early engagement for new structures, propositions and operating models.

To be successful you will need:

Profile of Candidate:

• Disciplined product management professional with experience in Fund Services, Securities Services, Fund Administration, Transfer Agency, Trustee / Depositary, Custody, Fund Middle Office or related product / change environments.
• Strong experience in delivering complex strategic initiatives, including product development, platform build, operating model transformation, client onboarding, service enhancement or regulatory / market-driven change.
• Able to demonstrate strong stakeholder management across senior business, operations and technology audiences, and represent HSBC credibly with external stakeholders where required.
• Experience working cross-functionally across Product, Technology, Operations, Risk, Compliance and Legal in complex delivery environments.
• Strong product strategy and roadmap management capability, including translating business strategy into prioritised delivery plans and measurable outcomes.
• Financial Services experience ideally gained in Fund Administration, Transfer Agency, Trustee / Depositary, Global Custody, Securities Services or Investment Management, with a sound understanding of complex operating environments and associated regulations.
• Experience in strategic transformation programmes across Fund Services or adjacent product areas, including operating model redesign, service enhancement, platform change, digital enablement, data/reporting transformation or control improvement.
• Knowledge of Digital Assets / tokenised funds / emerging market infrastructure developments would be advantageous, but should be positioned as one component of a broader Fund Services Product remit rather than the sole focus.
• Proven ability to operate effectively in ambiguous environments, balancing strategic thinking with disciplined execution and delivery. Proven experience in ambiguous / R&D environments and providing direction through structured discovery, options analysis, phased pilots and progression planning from PoC to scalable capability
• Proven ability to prioritise competing demands; strong analytic and decision making abilities; must be a team player and able to work with and through others.

You’ll achieve more when you join HSBC.

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