IT Support Engineer

Key Responsibilities

• Install, configure, test, maintain, and decommission IT hardware, software, cabling, and related equipment in accordance with established standards and procedures.

• Diagnose and resolve hardware and software malfunctions, ensuring the proper functionality of IT installations.

• Provide first-line technical support to employees, responding to IT service requests and offering guidance on available systems, applications, and services.

• Record, monitor, and track support requests, including user details, reported issues, actions taken, and resolution feedback.

• Escalate complex technical issues to senior IT colleagues or the appropriate support teams in accordance with established procedures.

• Maintain accurate IT asset and configuration management records, documenting all hardware and software installations, removals, and changes.

• Assist in evaluating change requests and investigating technical problems related to hardware and software installations.

• Follow approved installation procedures, technical standards, and health and safety guidelines.

• Coordinate with internal teams, suppliers, and external service providers to ensure effective IT support and service delivery.

Qualifications & Experience

• Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.

• Minimum of 4 years of experience in IT support or technical support roles.

• Professional certifications such as MCSA, MCSE, or ITIL are preferred.

• Good working knowledge of Windows 10, Microsoft Office 365, and IT support applications.

• Strong understanding of hardware and software installation, configuration, troubleshooting, and maintenance.

• Knowledge of IT asset management, configuration management, and IT service support procedures.

• Excellent problem-solving, communication, and interpersonal skills.

• Ability to work independently, manage priorities, and collaborate effectively within a team.

• Fluency in English is essential.

Why Join Us?

• Be part of an established and reputable UAE business group.

• Work in a collaborative and professional environment.

• Gain exposure to diverse IT systems, technologies, and business operations.

• Benefit from opportunities for professional development and career growth.

• Contribute to supporting and enhancing technology operations across the organization.

Ali & Sons Holding LLC is a pioneering force that has been instrumental in shaping the direction and development of the UAE’s economy through its diverse, dynamic, and high-end offerings.

Since its establishment. Ali & Sons has remained determined to deliver innovative solutions, modern and original products, and services with technologically advanced resources that enable sustainable and positive outcomes.

The multi-faceted conglomerate holds a solid presence across a vast scope of sectors which include Automotive, Oil & Gas, Contracting, Commercial, Marine Engineering, Retail, Property Management, Tourism, Manufacturing, and Healthcare.

The group is aligned with some of the globe’s most prestigious and sought-after brands such as Porsche, Audi, Volkswagen, and Skoda. In parallel, the company has founded several of its own highly successful brands including Amwaj Jewellery, Ali & Sons Real Estate, and Eurostar Rent-A-Car.

Ali & Sons Holding LLC is a pioneering force that has been instrumental in shaping the direction and development of the UAE’s economy through its diverse, dynamic, and high-end offerings.

Since its establishment. Ali & Sons has remained determined to deliver innovative solutions, modern and original products, and services with technologically advanced resources that enable sustainable and positive outcomes.

The multi-faceted conglomerate holds a solid presence across a vast scope of sectors which include Automotive, Oil & Gas, Contracting, Commercial, Marine Engineering, Retail, Property Management, Tourism, Manufacturing, and Healthcare.

The group is aligned with some of the globe’s most prestigious and sought-after brands such as Porsche, Audi, Volkswagen, and Skoda. In parallel, the company has founded several of its own highly successful brands including Amwaj Jewellery, Ali & Sons Real Estate, and Eurostar Rent A Car."