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Advantest

Senior Technical Support Engineer

Advantest Penang, East Java, Indonesia

Semiconductor Manufacturing · 1,001-5,000 employees

Oct 12
support-engineer Senior (5-10 yrs) Full-time Indonesia
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About the role

Provide technical consultation, onsite support, and failure analysis for semiconductor handler and prober equipment. Collaborate with R&D on NPI evaluations, product safety management, and knowledge transfer to field service teams and customers.

What they look for

Technical Support Semiconductor Manufacturing Mechanical Engineering Thermal Engineering Mechatronics Troubleshooting Problem-solving Automation Systems Data Analysis Product Safety Knowledge Transfer Training NPI Evaluation Failure Analysis Communication

Requirements

Requires a bachelor's or master's degree in Mechanical, Thermal, or Mechatronics Engineering with 4 to 6 years of semiconductor industry experience. Candidates must possess strong troubleshooting skills and be available for domestic and international travel.

Full description

  • Escalation support excellent
  • Provide effective technical consultation and onsite support for handling/ probing and thermal issues.
  • Consolidate and monitor failure trend and proactively review data and discussion with GSEC and R&D for product (handler/ prober) improvement.
  • NPI evaluation support
  • Evaluation preparation and execution as planned.
  • Compiling data analysis and conclusion review with R&D.
  • Suggest solution improvement ideas and collaborate with R&D to continue enhancing solution reliability and robustness (throughput, stability, thermal & etc) for production deployment.
  • Quality and Safety
  • Handle product safety tracking follows up and management. RFI, FCO, ANZEN.
  • Ensure product safety (handler/ prober and customer products) with proper operation training conducted for field service team and customers.
  • Knowledge Transfer
  • Conduct technical/ knowledge transfer to field service engineers and customers to operate, maintain, troubleshoot the handler/ prober.
  • Conduct workshops and optimization know-how to field service engineer and customers and “train the trainer” program.

Qualifications

  • Bachelor’s or master-degree in Mechanical, Thermal, Mechatronics Engineering, or relevant field with 4 to 6 years of working experience in semiconductor manufacturing industry.
  • Experiences in semiconductor package handling/ probing, thermal technologies and automation system.
  • Strong troubleshooting and problem-solving skills.
  • Global mindset and industrial knowledge to support the regional teams and collaborate with global teams.
  • Excellent communication for internal/ external customers support, technical sharing and R&D collaboration.
  • Short notice business trip travel, domestic and oversea.
  • Extended working hours & weekend/ holiday support for critical project or escalation support demands.

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