Customer Support Engineer
MGID · Ukraine
Advertising Services · 501-1,000 employees
About the role
The Customer Support Engineer will provide high-level technical support for the MGID system via chat and email. Responsibilities include investigating and solving product issues, debugging integrations, and preparing database queries.
What they look for
Requirements
Candidates must possess expertise in Linux shell, MySQL, bug tracking systems, and web technologies like HTML5, CSS3, and JavaScript. Proficiency in English is required, and knowledge of any programming language is considered a plus.
Full description
Job Description
MGID is a global native advertising platform that helps brands reach unique local audiences at scale. At MGID, we empower brands and publishers to collaborate transparently through our privacy-first targeting technology. This enables advertisers to drive performance and awareness while allowing publishers to retain and monetize their audiences. Today, we’re creating innovative technologies, and with your help, we aim to reach even greater heights.
As a Customer Support Engineer, you will have a chance to join our Support team and provide a high-level technical support of MGID system.
What You'll Do:
- Technical support via chat and email
- Investigating and solving issues related to different products
- Debug and troubleshooting integrations
- Preparing and running queries in DB
- Widgets Design
Requirements
Who You Are:
You possess an expertise with:
- Linux shell
- MySQL
- Bug Tracking Systems (Youtrack, Jira, etc.)
- HTML5/CSS3/JS
- RestAPI
Will be a plus:
- Any programming language
Language proficiency:
- Intermediate+ English level
- Native Ukrainian
