Senior Support Engineer

Senior Support Engineer

If you’re a skilled backend engineer who thrives on solving complex production challenges, passionate about high-availability infrastructure, and ready to lead technical resolution for real-time sports experiences, this could be the perfect opportunity for you.

What Your Day Will Look Like

As a Senior Support Engineer at Beyond Sports, you’ll play a vital role in ensuring the resilience, scalability, and integrity of our global backend platforms. You will lead high-severity production incident responses, perform root cause analyses, and develop long-term solutions that keep our live systems operating seamlessly.

Each day, you’ll collaborate with backend developers, infrastructure specialists, and product teams to safeguard our production environments. You’ll be hands-on: diving deep into distributed systems, debugging complex core codebase issues, optimizing database queries, and managing live data streaming pipelines.

You will work to build preventative monitoring and proactive automation. Whether you are crafting automated end-to-end integration scripts, establishing robust alerting pipelines in Grafana or Prometheus, or mentoring junior team members on operational best practices, you’ll be an essential pillar in maintaining world-class system reliability. This role is to work

What We Value

At Beyond Sports, we move fast, aim high, and never settle. We believe in technical excellence, proactive ownership, and collaborative problem-solving, giving you the autonomy to architect reliable systems while supporting you with a team that’s as passionate as you are.

You’ll fit right in if you:

• Love debugging complex backend systems and making production architectures bulletproof.

• Are collaborative and communicative, bridging the gap between technical teams and business stakeholders seamlessly.

• Thrive in high-stakes environments where real-time streaming and high data ingestion demand sharp, decisive action.

• Take pride in writing clean automation scripts, runbooks, and preventative tooling.

• Are eager to mentor others and elevate the operational maturity of the entire team.

Tech Stack and Skill Requirements

You don’t need to tick every box, but here’s what we’re looking for:

• Experience: Proven track record operating and troubleshooting distributed systems at scale.

• Infrastructure & Cloud: Strong experience with AWS (ECS, CDK, Lambda, Cognito, CloudFront) and Infrastructure as Code (IaC) workflows.

• Real-time Data: Practical experience handling streaming architectures like Kafka or RabbitMQ.

• Programming & DBs: Proficiency in object-oriented programming (e.g., C# .NET) to debug codebases, paired with strong SQL and database optimization skills.

• Observability: Hands-on experience with monitoring frameworks like Prometheus, Grafana, CloudWatch, or Datadog.

• CI/CD & Automation: Good understanding of modern CI/CD pipelines and scripting for automated integration testing.

• Bonus: Direct experience working in real-time sports technology or media streaming architectures.

Why Level Up Your Career at Beyond Sports:

• Fast-paced. High-impact. Zero boredom. We move quickly, ship often, and build backend systems that handle massive live sports data.

• Build with freedom. Scale with purpose. You won’t just put out fires—you’ll establish long-term reliability standards and see your systems perform under pressure globally.

• Never stop learning. We invest in your growth, helping you sharpen your skills in distributed systems, cloud infrastructure, and advanced observability.

• Global impact, real users. Your work ensures millions of fans experience sports technology uninterrupted.

Ready to Make an Impact?

If you’re someone who loves high-availability engineering and wants to build the foundation for the future of sports tech, we’d love to hear from you. At Beyond Sports, you won’t just maintain systems—you’ll redefine how reliable real-time sports technology can be.