Assistant Product Manager, Unsecured Lending.

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

We are currently seeking an experienced professional to join our team in the role of Assistant Product Manager- Unsecured Lending.

Help us keep our unsecured lending portfolio safe, fair and working well for customers. You’ll sit at the heart of product management—using data, insight and practical judgement to spot risks early, fix issues properly, and make sure key customer journeys have the right controls and MI in place.

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

In this role you will:

• Deliver risk-based In-Depth Product Reviews and Fair Value Assessments, using agreed templates, product info and data to land clear conclusions
• Use insight to evidence good customer outcomes and effective risk management across the portfolio
• Own product and customer issues end-to-end: identify, investigate, drive actions, and close out sustainably
• Lead root-cause analysis and coordinate corrective actions with teams across the business
• Contribute to cross-portfolio projects and working groups that improve customer and business outcomes
• Lead process mapping for key journeys, showing key steps, controls, MI, complaints and known issues
• Challenge whether journeys are being monitored effectively and recommend proportionate fixes
• Keep stakeholders aligned, progress moving, and decisions well documented

To be successful in this role you should meet the following requirements:

• Recent and thorough working knowledge of unsecured lending products and procedures (essential)
• Clear written and verbal communication—able to simplify complex findings and land recommendations (essential)
• Experience in product governance, product management, risk and/or issue management
• Strong analytical skills—comfortable turning quantitative and qualitative info into evidence-based recommendations
• Proven experience investigating issues, performing root-cause analysis, and managing actions through to closure
• Practical process mapping and control mindset, including using MI to monitor journeys and outcomes
• Confident stakeholder management and organisation skills across multiple teams and priorities
• A proactive, self-sufficient approach—you spot what needs doing and get it done

If you are an HSBC Contractor and wish to apply to this role, click here.

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please click this link.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.