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Fidelity

Application Support Engineer

Fidelity Accra, Greater Accra Region, Ghana

Financial Services · 10,001+ employees

2 d ago Closes in 7d
support-engineer Mid (2-5 yrs) Full-time Ghana
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About the role

The Application Support Engineer will monitor, maintain, and optimize business applications to ensure high availability and performance. They are responsible for resolving production incidents, managing deployments, and collaborating with stakeholders to implement technical solutions.

What they look for

.NET Framework .NET Core C# ASP.NET MVC Web API Microsoft SQL Server Oracle Database SQL PL/SQL RESTful APIs Microservices Windows Server IIS Administration Git Azure DevOps CI/CD

Requirements

Candidates must hold a bachelor's degree in a relevant technical field and possess strong proficiency in .NET technologies and database management. Experience with enterprise application support, CI/CD pipelines, and troubleshooting complex integration issues is required.

Full description

Key Responsibilities

  • Monitor the health, performance, and availability of business applications to ensure optimal service delivery.
  • Investigate, diagnose, and resolve application incidents and production issues within established Service Level Agreements (SLAs).
  • Conduct root cause analysis and implement permanent solutions to prevent recurring incidents.
  • Develop, test, and deploy minor application enhancements, bug fixes, APIs, and integration services.
  • Support software releases, application deployments, and change management activities across Development, UAT, and Production environments.
  • Monitor system alerts, application logs, and performance metrics to proactively identify and address issues.
  • Collaborate with business units, vendors, software development teams, infrastructure teams, and other stakeholders to resolve technical issues and improve application performance.
  • Maintain application configurations, technical documentation, knowledge bases, and troubleshooting guides.
  • Support user acceptance testing (UAT), disaster recovery exercises, and business continuity initiatives.
  • Ensure compliance with software development standards, operational procedures, security requirements, and regulatory guidelines.
  • Prepare and present regular application support, incident, and performance reports.
  • Participate in after-hours support, planned maintenance activities, system upgrades, and project implementations as required.
  • Perform any other duties assigned by Management.

Qualifications & Experience

Educational Qualification

  • Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field.

Technical Knowledge & Experience

  • Strong proficiency in Microsoft.NET Framework,. NET Core/.NET 8, C#, ASP.NET MVC, and Web API.
  • Experience developing and maintaining enterprise applications using Microsoft technologies.
  • Solid knowledge of Microsoft SQL Server, Oracle Database, SQL scripting, and PL/SQL.
  • Experience with RESTful APIs, SOAP Web Services, Microservices, and application integration technologies.
  • Working knowledge of Windows Server and IIS Administration.
  • Experience with Git, Azure DevOps, source control management, and CI/CD pipelines.
  • Understanding of Software Development Life Cycle (SDLC), Agile methodologies, and DevOps practices.
  • Knowledge of information security principles and secure coding standards.
  • Experience supporting mission-critical enterprise applications and managing application deployments.
  • Experience troubleshooting application, database, and integration issues.
  • Experience using monitoring, logging, and performance management tools.
  • Experience within the banking, financial services, or fintech sector will be an advantage.

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