Solutions Engineer, Sr

Position Summary

At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we reinforce our reputation as a trusted and respected healthcare organization that delivers professional and compassionate care to our patients, families and communities. Through our award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities, our 27,000+ team members serve communities that span Florida’s east to west coasts and beyond.

Status: Full-Time

Schedule: Monday-Friday, 8am-5pm

Location: Onsite

*On Call Required*

ORLANDO HEALTH - BENEFITS & PERKS:

All Inclusive Benefits (start day one)

• Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.

Forbes Recognizes Orlando Health as a Best-In-State Employer

• Forbes has named Orlando Health as one of America's Best-In-State Employers for 2024. Orlando Health is the top healthcare organization in the Metro Orlando area to make the prestigious list. "We are proud to be named once again as a best place to work," said Karen Frenier, VP (HR). "This achievement reflects our positive culture and efforts to ensure that all team members feel respected, supported and valued.

Employee-centric

• Orlando Health has been selected as one of the “Best Places to Work in Healthcare” by Modern Healthcare.

Position Summary Responsible for evaluating, designing and developing technical solutions within the technology functions of the company in accordance with the policies and practices at Orlando Health. Also, this position will be responsible for hands-on analysis and design of various current and new initiatives while maintaining current Orlando Health Systems.

Hands-on experience supporting and managing enterprise Wi-Fi environments, including deployment, configuration, optimization, and troubleshooting of wireless networks.

Strong knowledge of Cisco routing and switching, including configuration, maintenance, and support of enterprise network infrastructure.

Experience administering and troubleshooting firewalls, including security policies, access controls, VPNs, and network security best practices.

Proven ability to perform network troubleshooting and root cause analysis across LAN, WAN, wireless, and security environments.

Experience with infrastructure implementations, including network upgrades, migrations, deployments, and hardware refresh projects.

Demonstrated success participating in or leading network-related projects, coordinating with cross-functional teams to deliver solutions on time and within scope.

Responsibilities

Essential Functions

• Self-directed work with limited management direction and exercises considerable latitude in determining

technical objectives.

• Excellent verbal and written communication skills.
• Analyzing the systems and requirements to provide best technical solutions.
• Technical leadership and advise on designs for applications in scope.
• Leads design reviews, planning, developing and resolving technical issues.
• Proven experience design, and development of a roadmap and implementation plan based upon a current vs.

future state in a cohesive solution architecture viewpoint.

• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA

and other federal, state and local standards.

• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Partners with other architects and engineering teams to define, design and implement components of the

platform and application architecture.

• Participates in technical presentations and info-sharing sessions to create a clear and uniform understanding

of the new systems to various constituents within

• Provides Level-3 support and lead resolution of technical issues as they arise.
• Creates roadmap documents, architectural documents, process documents, standards documents and

governance documents.

• Drives the design and construction of a client’s complex business problems into innovative technology

solutions.

• Develops and owns list of final enhancements, also performs technical design reviews and code reviews.

Qualifications

Education/Training

• Bachelor’s degree required. Associate’s degree and two (2) years of directly related work experience may

substitute for the Bachelor’s degree (in addition to the requirements listed in the Experience section). Four (4) years of directly related work experience may also substitute for the Bachelor’s degree (in addition to the requirements listed in the Experience section).

Licensure/Certification

• Two (2) related certifications preferred – Cisco, Microsoft, VMWare, Citrix, Storage or Cloud.

CCNP (Cisco Certified Network Professional) certification strongly preferred.

Experience

• Seven (7) years of progressive hands-on experience in a technical environment and/or solutions

implementation role.

• Extensive Experience with Network Infrastructure, VoIP, Computing, Virtualization and Storage.