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Qode

IT Infrastructure & Support Engineer

Qode Dubai, Dubai, United Arab Emirates

Software Development · 51-200 employees

9 h ago
support-engineer Mid (2-5 yrs) Full-time United Arab Emirates
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About the role

The IT Infrastructure & Support Engineer will manage and maintain the organization's network, server environments, and cybersecurity protocols. They are also responsible for providing technical support to end users and ensuring robust backup and disaster recovery procedures.

What they look for

Network Administration System Administration Windows Server Linux Active Directory VMware Hyper-V Microsoft 365 Entra ID Cybersecurity Backup Management Disaster Recovery Troubleshooting Technical Support Network Security IT Documentation

Requirements

Candidates must hold a Bachelor’s Degree or Diploma in IT or a related field. A minimum of 3–5 years of experience in IT infrastructure or system administration is required.

Full description

IT Infrastructure & Support Engineer

Job Description

Job Summary

  • ·        We are seeking a proactive and technically skilled IT Infrastructure & Support Engineer to manage and support the organization's IT infrastructure. The role involves maintaining network operations, system administration, access control, cybersecurity support, and backup management while ensuring reliable IT services.

Network Administration & Support

  • ·        Monitor and maintain LAN, WAN, Wi-Fi, VPN, and internet connectivity.
  • ·        Configure and manage switches, routers, firewalls, and wireless access points.
  • ·        Troubleshoot network issues and optimize performance.

System Administration

  • ·        Administer Windows Server and/or Linux environments.
  • ·        Manage Active Directory, DNS, DHCP, Group Policies, and file services.
  • ·        Perform patching, monitoring, software deployment, and server maintenance.
  • ·        Support VMware and/or Hyper-V environments.

Access Control & Identity Management

  • ·        Provision, modify, and revoke user access rights.
  • ·        Manage Microsoft 365, Exchange Online, Teams, SharePoint, and Entra ID.
  • ·        Conduct periodic access reviews and maintain RBAC controls.

Cybersecurity Support

  • ·        Monitor endpoint security and antivirus solutions.
  • ·        Support incident response and vulnerability remediation.
  • ·        Enforce MFA, password policies, and security best practices.

Backup & Disaster Recovery

  • ·        Manage backup schedules and backup solutions.
  • ·        Perform backup verification and restoration testing.
  • ·        Maintain disaster recovery documentation and recovery procedures.

End User Support

  • ·        Provide Level 1 and Level 2 technical support.
  • ·        Support onboarding and offboarding activities.
  • ·        Maintain IT documentation and SOPs.
  • ·        Provide support for CEO office / Directors

Required Qualifications

  • ·        Bachelor’s Degree or Diploma in IT or related field.
  • ·        3–5 years of IT infrastructure or system administration experience.
  • ·        Strong troubleshooting and communication skills.

Preferred Certifications

  • ·        Microsoft Azure Administrator Associate
  • ·        Microsoft 365 Administrator
  • ·        CompTIA Network+
  • ·        CompTIA Security+
  • ·        Cisco CCNA
  • ·        ITIL Foundation

Key Competencies

  • ·        Problem-solving and analytical thinking
  • ·        Customer-focused approach
  • ·        Ability to manage multiple priorities
  • ·        Strong documentation and communication skills

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