Senior Support Engineer

FiveRivers Technologies is looking for a proactive and technically strong Support Engineer to join our team. The ideal candidate will be responsible for troubleshooting technical issues, supporting clients, and ensuring smooth system performance.

Responsibilities

• Responsible for handling all incoming

tickets according to defined Service Level Agreements (SLAs).

• Resolve low-to-moderate complexity

technical issues using defined tools and processes, such as password resets and functional customer mapping changes.

• Continuously monitor and maintain the data

ingestion pipelines, ensuring data quality (completeness, correctness, and freshness) post-implementation.

• Diagnose and resolve data-related issues,

including missing/empty tables, incorrect transformations, and unexpected data anomalies.

• ​Maintain the knowledge base and

documentation to support both customers and internal team members.

Requirements

• Knowledge

of supply chain processes and a strong understanding of supply chain workflows in 1-2 ERPs (SAP or Oracle)

• Proficiency

in SQL

• Experience

with relational databases

• Experience

with cloud data infrastructure on AWS or Azure

• Monitor

data pipeline errors and proactively resolve them

• Familiarity

with DevOps practices, including CI/CD pipelines

• Bachelor’s

in Computer Science, Engineering, Data Science, or a related field

• Previous

experience in a support, data engineering, or a related position involving supporting a SaaS app providing data management, extraction and analysis

• Ability to

learn systems and business processes quickly

• Ability to

explain technical concepts to non-technical stakeholders.

Location: Business Hub, DHA phase 8, Lahore.