Senior Technical Writer ID94768

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

WHY JOIN US

If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!

ABOUT THE ROLE

We are looking for a Senior Technical Writer to design and automate AI-driven software documentation for end users, developers, and system integrators.

MUST HAVES

- 4+ years of technical writing experience, with demonstrated expertise in software documentation (SaaS, cloud platforms, or developer-focused content).

- Deep familiarity with prompt engineering and ability to design effective prompts, configure AI tools, and iterate based on output quality to achieve consistent documentation.

- Strong understanding of documentation architecture and information design. Ability to analyze different documentation types and design patterns that scale.

- Technical comfort with APIs, event streaming, batch processing, system architecture, and data models. Ability to understand complex concepts and write documentation that captures them accurately.

- Proficiency with Markdown, YAML, Git, and version-controlled workflows. Comfortable in code editors and command-line environments.

- Strong written and verbal communication skills, with an ability to write clear, user-centered documentation and communicate technical concepts to diverse audiences.

- Attention to detail and excellent organizational skills with the ability to manage multiple priorities and maintain consistency across documentation systems.

- Problem-solving mindset with ability to think critically about processes and advocate for improvements to documentation systems and workflows.

- Experience in fast-paced, cross-functional product environments with the ability to adapt to changing priorities.

- Bachelor's degree in computer science, English, or a related field, or equivalent work experience.

- Upper-intermediate English level.

NICE TO HAVES

- Loyalty product, MarTech, or B2B SaaS experience preferred.

- Redocly documentation framework for API references.

WHAT YOU WILL DO

- Partner with product, engineering, and operations teams to understand documentation needs and user workflows, then design documentation architecture and automation patterns that serve multiple audiences – end users, developers, and system integrators.

- Establish documentation standards and build governance and quality gates directly into the automation system to ensure all generated documentation – user guides, API documentation, integration guides, in-product help, and release notes – maintains consistency and user value.

- Build and refine prompt templates, style guides, and content models that enable developers and writers to generate consistent, high-quality documentation at scale.

- Write, edit, and review documentation to model excellence, validate automation output quality, and identify patterns that strengthen prompts and templates.

- Measure documentation impact using analytics and user feedback to identify gaps and inform improvements to the automation system, content strategy, and documentation approach.

- Document all systems, configurations, prompts, and decision logic thoroughly so the team can maintain, evolve, and improve the automation system independently.

PERKS AND BENEFITS

- Professional growth: Mentorship, TechTalks, and personalized growth roadmaps.

- Competitive compensation: USD-based pay with education, fitness, and team activity budgets.

- Exciting projects: Modern solutions with Fortune 500 and top product companies.

- Flextime: Flexible schedule with remote and office options.

Meet Our Recruitment Process

Application → Coding Challenge → Video Interview → Technical Interview or Hiring Manager Interview

Each step helps us understand your skills and overall fit.

If it’s a match, you’ll receive an offer.