2nd Line IT Support Engineer

We are seeking a 2nd Line IT Support Engineer to join our in-house IT team. The role is split between looking after the network infrastructure across our sites and supporting colleagues with day-to-day IT issues. You will install and maintain our network equipment, and you will also help on 1st line, giving clear, jargon-free support to colleagues of all technical abilities. Essential:

• Previous experience in a 2nd line IT support role, or a strong 1st line engineer ready to step up
• Practical experience installing and maintaining network equipment (switches, routers, firewalls, Wi-Fi) and cabling
• Working knowledge of Microsoft Entra ID, Intune and Azure
• Good understanding of core networking concepts (TCP/IP, DHCP, DNS, VLANs, VPNs)
• Able to explain technical issues clearly to non-technical colleagues
• Good written skills, with the ability to produce clear knowledge base articles
• Organised and self-motivated, able to manage your own workload and take initiative
• Driving license and access to a car as travel to our other offices will be required
• Friendly and patient, with a good customer service approach
• Proactive, looking for work and improvements rather than waiting to be asked
• Reliable and punctual, with a strong work ethic
• Keen to learn and develop, including working towards certifications
• A good team player who is comfortable working independently
• Driving license and access to a car as travel to our other offices will be required Some on-site work at other offices, and occasional out-of-hours work for planned maintenance or office moves

Desirable:

• Experience with WatchGuard firewalls or UniFi networking
• Relevant certifications, such as CompTIA Network+, Microsoft MD-102 or AZ-104, or Cisco CCNA
• Experience in a multi-site environment
• Experience of working in professional services

Network infrastructure:

• Help look after the network infrastructure across all Leonard Curtis sites
• Install, configure and maintain existing network equipment, including comms cabinets, switches, routers and firewalls
• Carry out structured cabling work, including patching, tidying and tracing faults
• Install, maintain and troubleshoot Wi-Fi, including access points and coverage issues
• Support office moves, new site fit-outs and network changes
• Monitor network performance and help resolve faults promptly
• Keep network documentation, cabinet layouts and asset records accurate and up to date

1st and 2nd line support:

• Help with 1st line support when needed, responding to tickets and queries from colleagues
• Explain solutions in plain, non-technical language
• Resolve escalated 2nd line issues across hardware, software, user accounts and connectivity
• Set up, configure and support laptops, desktops, mobile devices and peripherals
• Log, update and close tickets accurately in the service desk system

Knowledge and documentation:

• Create and maintain clear, easy-to-follow knowledge base articles and user guides
• Turn recurring issues into self-help documentation to reduce repeat tickets
• Record fixes and procedures so the wider team can use them

Microsoft 365 and cloud:

• Support user accounts, access and devices using Microsoft Entra ID
• Deploy and manage devices and policies using Microsoft Intune
• Provide support for services hosted in Microsoft Azure
• Follow IT security best practices and help keep the firm's data and devices secure

• Salary aligned with your skills and expertise
• Car allowance
• 25 days holiday allowance plus statutory public holidays
• Long-term incentive plan (LTIP) – share in the company's growth (T&Cs apply)
• Flexible benefit and well-being scheme
• Birthday leave
• 2 giving back days per year. We encourage our team to support the wider community by providing paid leave to work with local charities or good causes
• A hard working, fun and professional working environment
• Enhanced family friendly policies, including enhanced Maternity pay

Leonard Curtis is a market leading professional services provider operating across the UK and offshore. Since our formation we’ve supported business owners and advisors by listening and offering practical solutions and tailored advice. Our expert team of specialists deliver positive strategic advice across restructuring and insolvency, funding, legal, business services and M&A advisory across 30 offices. A career with Leonard Curtis will open the door to varied career pathways. We have built an environment that empowers you to express yourself to have confidence in who you are and what you’re capable of and develop the career you want.

Learning and Development Leonard Curtis has a wealth of resources available to help you develop your career from the moment you join. Activities range from on-line learning modules to external training and qualifications.

Diversity and Inclusion Diversity is a core business imperative of the Group. We are an equal opportunities employer which promotes inclusiveness and always employ the best professional for the job. Having a diverse workforce allows the Group to draw upon a range of different ideas and experiences which supports our business’s growth and creates an environment where everyone has an equal opportunity for success.