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Digitide Solutions Limited

Desktop Support Engineer

Digitide Solutions Limited Bengaluru, Karnataka, India

IT Services and IT Consulting · 10,001+ employees

5 h ago
support-engineer Junior (0-2 yrs) Full-time India
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About the role

The engineer is responsible for providing technical assistance, maintaining hardware and software, and resolving IT issues for employees. They also manage user accounts, perform network troubleshooting, and track resolutions through ticketing systems.

What they look for

Hardware Support Software Management Network Troubleshooting User Administration Active Directory Windows MacOS Linux VPN LAN WAN Ticketing Systems Desktop Support Printer Maintenance

Requirements

The candidate must be a graduate with technical proficiency in hardware repair and software installation. Experience with operating systems like Windows, macOS, and Linux, as well as Active Directory, is required.

Full description

A desktop support engineer provides technical assistance, maintains computer hardware and software, and resolves IT issues for employees within an organization

Responsibilities

  • Hardware Support: Repair and upgrade desktops, laptops, printers, and peripherals.
  • Software Management: Install, configure, and update operating systems (Windows, macOS, Linux) and office applications.
  • Network Troubleshooting: Diagnose wired and wireless LAN/WAN, VPN, and internet connection failures.
  • User Administration: Manage accounts, passwords, and access permissions via Active Directory.
  • Ticket Tracking: Respond to help desk requests, document problems, and track resolutions through ticketing systems

Qualifications

Graduate

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