Senior Business Analyst

Overview

The Senior Business Analyst serves as the operational leader of the Analytics Lane within the PMO&O and is responsible for the portfolio intelligence function — providing a single source of truth across all delivery organizations.

This role owns Division-wide KPI dashboards, executive reporting, workforce analytics, trend identification, and decision support across the broader Division.

The Senior Business Analyst partners with the Division Leader, Delivery Directors, the General Manager – Model T, Program Managers, embedded Business Analysts within delivery organizations, and PMO&O peers to ensure leadership operates from consistent, accurate, and actionable data.

Responsibilities

Portfolio Reporting & Dashboards

• Develop and maintain Division-wide executive dashboards
• Maintain KPI definitions and reporting standards
• Coordinate consolidated reporting across delivery organizations
• Support weekly, monthly, and quarterly executive reviews

Workforce Analytics

• Maintain workforce ramp, deployment, and retention analytics
• Support headcount planning and analysis
• Provide workforce performance insights
• Coordinate with Consultant Engagement Manager on engagement analytics

Program Performance Analysis

• Analyze program performance across delivery towers
• Identify trends, risks, and opportunities
• Support performance management initiatives
• Provide analytical insights to delivery leadership

Cross-Functional Trend Analysis

• Conduct cross-organizational analytical reviews
• Support root cause analysis on performance variances
• Provide insights into operational and commercial trends
• Coordinate with Financial Analyst on integrated reporting

Executive Decision Support

• Provide ad hoc analytical support to the Division Leader
• Develop decision-ready analysis for strategic initiatives
• Support business case development and ROI analysis
• Maintain executive-quality analytical deliverables

Data Governance & Quality

• Establish data governance standards across the Division
• Ensure reporting consistency and accuracy
• Coordinate with embedded BAs on data standards
• Support data quality improvement initiatives

Analytics Lane Leadership

• Define the analytics roadmap for the Division
• Plan analytical capability expansion as the Division grows
• Support future Analytics Lane hiring and onboarding

Phase 1 & Phase 2 Leadership

Phase 1 – Analytics Foundation

• Establish Division reporting framework
• Build initial KPI dashboards
• Activate Power BI and reporting tooling
• Implement data governance standards

Phase 2 – Mature Analytics Operations

• Expand analytics team
• Mature predictive and prescriptive analytics
• Drive performance management through data
• Support advanced executive decision support

Governance & Documentation

Maintain and support:

• Reporting standards and methodologies
• KPI definitions
• Data governance documentation
• Dashboard documentation
• Analytical models and tooling

Qualifications

Required Qualifications

• 7–10+ years of experience in business analysis, data analytics, reporting, or BI roles
• Strong proficiency in Power BI, Excel, and SQL
• Experience supporting executive-level reporting and decision support
• Strong analytical, problem-solving, and communication abilities
• Experience designing KPI frameworks and reporting standards

Preferred Qualifications

• Experience supporting managed services, manufacturing, or technical services portfolios
• Experience with advanced analytics, predictive modeling, or data warehousing
• Familiarity with Power Platform (Power Apps, Power Automate)
• Familiarity with Insight Global operating model
• Power BI Data Analyst Associate, Tableau, or related certifications

Key Performance Indicators (KPIs)

• Reporting timeliness and accuracy
• Dashboard adoption and utilization
• Forecast and analytical accuracy
• Stakeholder satisfaction
• Data quality metrics
• Decision support effectiveness

Success Profile

The Senior Business Analyst is successful when:

• Division leadership operates from a consistent, trusted source of truth
• Executive dashboards drive informed decision-making
• Performance trends are identified early and acted upon
• Reporting is accurate, timely, and actionable
• Embedded analysts across delivery organizations operate to common standards
• The Analytics Lane is positioned to scale alongside portfolio growth