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Ness Digital Engineering

L2 Operations Support Engineer (Cloud & DevOps)

Ness Digital Engineering United States

Software Development · 1,001-5,000 employees

4 d ago
devops Mid (2-5 yrs) Full-time United States
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About the role

The L2 Operations Support Engineer ensures the stability and performance of cloud-native production applications through incident response and system monitoring. They also manage platform services, support CI/CD pipelines, and automate operational tasks to improve reliability.

What they look for

Kubernetes Kafka CI/CD Terraform Ansible Python Bash PowerShell Linux Azure DevOps GitHub Actions GitLab CI/CD ArgoCD Splunk Grafana Prometheus

Requirements

Candidates must have 4+ years of experience in enterprise production environments with proficiency in Kubernetes, Docker, and public cloud platforms. Strong skills in Linux administration, scripting, and infrastructure as code are required.

Full description

Position Summary

The L2 Operations Support Engineer is responsible for ensuring the stability, availability, and performance of cloud-native production applications. This role partners with Development, Infrastructure, and DevOps teams to support production operations, application deployments, platform services, and operational automation while driving continuous improvement.

Production Operations & Incident Response

  • Provide Level 2 support for production applications and platforms.
  • Monitor system health, troubleshoot incidents, restore service, and perform root cause analysis.
  • Participate in on-call support and production change activities.

Platform Support (Kubernetes & Kafka)

  • Support Kubernetes environments, including deployments, scaling, configuration, and troubleshooting.
  • Monitor and support Kafka clusters, topics, brokers, and consumer groups to ensure reliable messaging.

Application Deployment & Release Management

  • Support CI/CD pipelines and production deployments.
  • Execute release validation, environment promotion, and rollback activities.

DevOps Toolchain & Automation

  • Support DevOps tools including Git, Jenkins, Azure DevOps, GitHub Actions, GitLab CI/CD, or ArgoCD.
  • Develop and maintain Infrastructure as Code using Terraform, Ansible, or similar tools.
  • Automate operational tasks using Python, Bash, or PowerShell.

Operational Excellence

  • Create and maintain runbooks, knowledge articles, and operational procedures.
  • Partner with Development, Infrastructure, and SRE teams to improve reliability, performance, and operational efficiency.
  • Support monitoring and observability using tools such as Splunk, Grafana, Prometheus, Datadog, or Dynatrace.

Required Qualifications

  • 4+ years supporting enterprise production environments.
  • Experience with Kubernetes, Docker, and a public cloud platform (AWS, Azure, or GCP).
  • Experience supporting Kafka or similar messaging platforms.
  • Hands-on experience with CI/CD pipelines and Infrastructure as Code.
  • Strong Linux administration, scripting, troubleshooting, and communication skills.

Preferred Qualifications

  • Cloud, Kubernetes (CKA), Terraform, or ITIL certifications.
  • Experience working in Agile, DevOps, or DevSecOps environments.

Success Measures

  • Maintain high production availability and SLA compliance.
  • Reduce incident resolution times through effective troubleshooting and automation.
  • Deliver reliable deployments with minimal production impact.
  • Continuously improve operational processes, documentation, and platform stability.

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