VoIP Network Engineer

Job Summary: We are seeking a VoIP Network Engineer to join our Infrastructure Network team and lead the design, operation, and modernization of our enterprise voice infrastructure. This role is responsible for managing our hybrid Avaya communications environment, resolving complex technical issues, supporting day-to-day operations, and leading strategic initiatives to improve the reliability, security, and scalability of our telecommunications systems.

Essential Job Duties:

1. Design, configure, and maintain on-premises hybrid PBX system (Analog and VoIP), including but not limited to user profiles, IVRs, auto attendants, call queues, endpoint configurations, SIP trunks, media gateways, session border controllers (where applicable), softphones, desk phones, and related telecom equipment.

2. Configure and maintain Quality of Service (QoS) policies across LAN and WAN environments to ensure reliable, high-quality voice communications.

3. Troubleshoot and resolve complex telephony issues, including call failures, one-way audio, poor call quality, latency, jitter, packet loss, SIP signaling issues, and endpoint connectivity problems.

4. Manage Direct Inward Dial (DID) numbers, toll-free numbers (TFNs), SIP trunks, and telecommunications services in coordination with carriers, ISPs, and third-party vendors.

5. Implement and maintain security best practices for voice and network infrastructure, including system hardening, secure signaling and media protocols, access controls, and vulnerability remediation.

6. Assist with enterprise networking projects and operational support as needed.

7. Collaborate with various teams, including IT, business, and vendors, to translate business requirements into technical solutions.

8. Maintain detailed documentation of telecom and network designs, configurations, and performance metrics.

9. Keep abreast of the latest VoIP and network technologies and industry trends.

Secondary Job Duties:

1. Performs other duties as assigned.

Minimum Qualifications:

Location -- Onsite

Education -- Preferred: Bachelor's degree in computer science, networking, engineering, or a related field or an equivalent amount of hands-on experience.

Experience -- Preferred: Minimum of 2 years of IT infrastructure experience.

Skills

· Working knowledge of VoIP protocols (SIP, H.323), PBX systems, TCP/IP networking, and call center technologies Strong troubleshooting and problem-solving skills are preferred.

· Relevant certifications (e.g., CCNA Voice, CCNP Collaboration) are preferred.

Qualifications

Minimum Qualifications:

Location -- Onsite

Education -- Bachelor's degree in Computer Science, Networking, Electrical Engineering, or a related field or an equivalent amount of hands-on experience.

Experience -- Minimum of 5 years of IT infrastructure experience with a bachelor’s degree in a related field, or

-- Minimum of 8 years of IT infrastructure experience without a degree.

-- Working knowledge of VoIP protocols (SIP, H.323), PBX systems, and call center technologies

Skills

• Strong understanding of SIP, H.323, RTP, and TCP/IP networking, plus hands-on experience with platforms like Avaya or Cisco Unified Communications Manager (CUCM).

• Familiarity with scripting languages (e.g., Python, bash)

• Strong troubleshooting and problem-solving skills

• Relevant certifications (e.g., CCNA Voice, CCNP Collaboration) are preferred.

Why Choose Good Samaritan?

For more than 115 years, Good Samaritan has been dedicated to not only providing trusted, industry-leading health care, but to fill a vital role in southwest Indiana and southwest Illinois. Our hospital continues to adhere to the compassionate principles our facility was founded on and further our commitments to our patients, our staff, and the communities we serve. Good Samaritan is well recognized for its commitment to excellence as a 4-time designated Magnet® facility, TJC Primary Stroke Center, and a Level III Trauma Center.

We would love to welcome you to our Good Samaritan family.

Thank you for your interest in employment at Good Samaritan Hospital. Please provide all information requested to assure that all your qualifications are fairly considered for current or future vacancies. Your application will remain in our active files for six months. After six months, re-application is necessary. The submission of this application does not automatically result in an employment interview or job offer.

EQUAL EMPLOYMENT OPPORTUNITY POLICY

Good Samaritan Hospital is an equal opportunity employer. It is the policy of this facility to provide equal opportunity to persons regardless of race, religion, age, gender, disability, national origin, color, or any other classification in accordance with federal state and local statements, regulations, and ordinances.