JobCubby JobCubby
Sign up
Estarta

Hardware Network Engineer

Estarta Municipality of Marousi, Attica, Greece · €13K–€14K/yr

IT Services and IT Consulting · 1,001-5,000 employees

9 h ago
Remote network-engineer Junior (0-2 yrs) Full-time Greece
Create a free account to apply — email only, no card. You can also save this posting or score it against your profile with AI.

Applying here? Try the free cover letter tool — paste this posting and your résumé, no account needed.

About the role

Provide post-sale remote technical support to business customers experiencing hardware issues across Cisco product families, diagnosing problems and arranging hardware replacement through the RMA process when needed. Own customer issues through resolution, document and close service requests, and coordinate escalations and support activities with internal teams.

What they look for

Remote Technical Support Hardware Troubleshooting Network Support Customer Service Phone Support Issue Resolution Hardware Replacement Return Material Authorization (RMA) Service Request Documentation Issue Escalation Cisco Hardware Routers Switches UCS Routing and Switching Wireless Networking

Requirements

The role asks for 1–2 years of remote technical support experience with business customers and a degree in computer science, network administration, information technology, or a similar field. Candidates should have basic troubleshooting ability, familiarity with Cisco hardware, strong customer service and phone skills, and written and spoken English; Cisco certifications such as CCNA are a plus but not required.

Benefits

Indefinite Contract Private Insurance Career Advancement Opportunities Training and Development

Full description

As a Network Engineer, you will play a crucial role in providing post-sale technical support to customers worldwide, specifically for medium to large-scale networks.

Your primary responsibility is to support customers experiencing hardware failures by either resolving issues remotely or facilitating the replacement of faulty parts through the Return Material Authorization (RMA) process.

 

 Responsibilities

  • Provide shift coverage for new tasks.
  • Take ownership of customer-reported issues and see problems through to resolution.
  • Research and determine if issues are hardware-related, offering solutions via hardware replacement or other methods.
  • Properly escalate unresolved issues to appropriate internal teams by opening collaboration requests with TAC teams.
  • Record actions taken, document resolutions, and close Service Requests upon completion.
  • Assist customers with any queries, including part returns.
  • Collaborate with other teams across Cisco, including Logistics, TAC, HTOMs, and more.
  • Excellent customer service and phone skills.
  • Proficiency in English, both written and verbal.
  • A degree in computer science, networking administration, information technology, or a similar field.
  • 1-2 years of experience in providing remote technical support to business customers.
  • Cisco certifications (e.g., CCNA) are a plus but not required.
  • Capability to provide hardware support across all Cisco product families, including UCS, Routing & Switching, Security, Wireless, Telepresence, etc.
  • Familiarity with Cisco hardware, including Routers, Switches, Telepresence, UCS, and more.
  • Ability to diagnose and troubleshoot basic technical issues.
  • Job Security: Benefit from an indefinite contract.
  • Comprehensive Benefits: Enjoy a robust benefits package including private insurance.
  • Career Growth: Access equal opportunities for career advancement.
  • Continuous Learning & Training: Gain access to a wide range of Cisco courses and training materials, alongside soft and hard skills development led by Estarta experts.
  • On boarding Phase: The first month includes full-time training, Monday to Friday, 09:00-17:00 (on-site).
  • Employment Status: Full-time.
  • Working Hours & Location: European Region, (09:00–17:00), Monday to Sunday, with 2 days off per week. The position is hybrid, with 2 days working from the home.
  • Range of Salary: 1,100 - 1,200 gross per month.

Similar roles