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WLG

Service Delivery Manager (SAP & Salesforce) - German Speaking

WLG Essen, North Rhine-Westphalia, Germany

Financial Services · 2-10 employees

12 h ago
salesforce Senior (5-10 yrs) Full-time Germany
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About the role

The Service Delivery Manager will own the end-to-end delivery of application support and enhancement services for SAP and Salesforce. They are responsible for maintaining SLAs, managing onsite and offshore teams, and acting as the primary point of contact for the customer.

What they look for

SAP Salesforce Service Delivery Management SLA Management Stakeholder Management Team Management ITIL Project Management ServiceNow SAP FI/CO SAP SD SAP MM Risk Management Compliance Communication Conflict Resolution

Requirements

Candidates must be fluent in German and English and possess extensive experience in service delivery. A high level of technical awareness in SAP modules and familiarity with ITIL and project management frameworks are required.

Full description

Fluent in German and English, and the person everyone calls when SAP or Salesforce support has to just work? Then let's talk.

We are looking for a Service Delivery Manager to join our client as a permanent employee. You will own the end-to-end delivery of application support and enhancement services for SAP (ECC, S/4HANA) and Salesforce, keep the SLAs green, and be the trusted face for the customer and for the onsite and offshore team.

Contract Type: Permanent employment, full-time

Location: based in Germany, travelling to the client site in Essen 2-3 days a week.

What we need from you

  • Fluent German and English
  • Extensive experience in service delivery

Key Responsibilities

  • Service Operations and SLA Management
  • Stakeholder and Customer Management
  • Team Management (onsite / offshore)
  • Continuous Improvement and Governance
  • Risk, compliance and security

Key Skills Required

  • Technical awareness: High level knowledge of SAP modules (FI/CO, SD, MM)
  • Frameworks: ITIL, project management basics
  • Soft skills: negotiation, communication, conflict resolution, and executive reporting
  • Tools: ServiceNow high level working knowledge

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