ePro Business & Data Analyst Intern

Position Summary

This role is not eligible for immigration sponsorship

Headquartered in Plano, TX, Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States.

For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better.

As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact.

The ePromoter (ePro) team operates at the forefront of the Samsung.com e-commerce ecosystem, leveraging real-time expert chat, conversational commerce, and emerging generative AI tools to enhance consumer engagement and accelerate online sales. The intern will conduct deep-dive analyses across e-commerce business metrics, customer support tickets, website navigation funnels, and agent performance data.

Role and Responsibilities

• Data Analysis: Proficiency in analyzing complex datasets to identify trends and insights. Experience with tools like Excel (pivots, advanced functions) is required.
• Data Visualization: Experience creating reports and dashboards using tools such as Tableau or Power BI.
• Database Querying: Basic knowledge of SQL for data extraction from databases.
• Collaboration & Communication: Strong people skills with the ability to work with cross-functional teams and present findings clearly.
• Problem-Solving: A proactive approach to identifying business challenges and proposing data-driven
• Data Analysis: Proficiency in analyzing complex datasets to identify trends and insights. Experience with tools like Excel (pivots, advanced functions) is required.
• Data Visualization: Experience creating reports and dashboards using tools such as Tableau or Power BI.
• Database Querying: Basic knowledge of SQL for data extraction from databases.
• Collaboration & Communication: Strong people skills with the ability to work with cross-functional teams and present findings clearly.
• Problem-Solving: A proactive approach to identifying business challenges and proposing data-driven solutions.

Skills and Qualifications

Preferred Degree: Bachelor's in Business Analytics / Business Information Systems (BIS) / MIS,

Finance, Marketing (quantitative track) / Marketing Analytics, or Operations / Supply Chain Management

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.