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IC3 - SPEI Support Engineer

Spin Careers Ciudad de México, Mexico

Financial Services · 5,001-10,000 employees

Oct 06
support-engineer Mid (2-5 yrs) Full-time Mexico
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About the role

The role involves managing the reliability and performance of core payment infrastructure, including SPEI operations and JBoss application server maintenance. You will also collaborate with DevOps teams to automate tasks and act as a technical liaison for regulatory and service improvements.

What they look for

SPEI Linux Bash Python Go AWS Azure Docker Kubernetes Datadog New Relic Grafana SQL Project Management JBoss Systems Administration

Requirements

Candidates must have 3-4 years of experience in payment systems, specifically with SPEI protocols and regulations. Proficiency in Linux, scripting languages, cloud platforms, and containerization technologies is required.

Full description

Objective of the Role

As a mid-level SPEI Support Engineer, you are responsible for the reliability and performance of our core payment infrastructure. This is a hybrid role that combines traditional systems administration (RedHat/Windows), JBoss application server management, DevOps practices, and Project Management (PM) functions to track external vendors and ensure seamless real-time SPEI transaction delivery.

Main Responsibilities

  • SPEI Operations Management: Monitor and provide tier 2/3 support for the payment platform, specifically managing virtual machines (VMs) in RedHat and Windows Server environments.
  • Application server management: Maintain JBoss Application Servers to ensure the frictionless lifecycle of financial transfers.
  • Vendor management: Track vendor activities, manage deliverables, and ensure compliance with technical requirements.
  • DevOps & automation: Collaborate with the DevOps team to automate repetitive tasks and enhance observability tools, utilizing containers and scripting.
  • Troubleshooting: Identify root causes of failures in communication with Banco de México (Banxico) and connectivity providers.
  • Technical Liaison: Work closely with Product and Finance teams to implement regulatory changes or service improvements.
  • On-call Rotation: Participate in availability shifts to ensure the continuity of a 24/7 critical service.

Required Knowledge and Experience

  • Fintech/Banking Experience: At least 3-4 years of experience working with payment systems, ideally with SPEI protocols and regulations.

Tech Stack:

  • Solid knowledge of Linux and scripting (Bash, Python, or Go).
  • Cloud expertise (AWS/Azure) focused on platform services.
  • Hands-on experience with containers (Docker / Kubernetes).

- Observability: Proficiency with monitoring and logging tools (e.g., Datadog, New Relic, Grafana) for transaction tracing.

- Databases: Ability to perform complex SQL queries for auditing and resolving transactional discrepancies.

- Project Management: Ability to track vendor progress, manage project milestones, and ensure technical deliverables are met on time.

- Soft Skills: Ability to communicate effectively and an analytical mindset for solving complex technical problems.

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Creemos en la igualdad de oportunidades y promovemos un entorno libre de discriminación por motivos de raza, origen nacional, género, identidad de género, orientación sexual, discapacidad, edad o cualquier otra condición legalmente protegida.

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