Technical Business Analyst – VisionPLUS, Cards & Payments, SQL

Job Summary

Synechron is seeking a Business Analyst – Technical (VisionPLUS) for its Gurgaon, work-from-office team. The role requires 5+ years of Business Analyst experience, with hands-on expertise in VisionPLUS applications and a strong understanding of the cards and payments domain. The successful candidate will gather and translate business requirements into functional solutions, support VisionPLUS and related payment systems, and coordinate delivery across business, development, testing, UAT, and production support teams. This role contributes to business objectives by enabling accurate requirements, effective system enhancements, reliable integrations, and timely delivery of payment-related solutions.

Software Requirements (Required and Preferred)

Required

• VisionPLUS: Hands-on experience with CMS, FAS, TRAMS, VMX, or related VisionPLUS modules; experience with the version currently implemented within the assigned environment.

• SQL: Working knowledge of SQL for data analysis, validation, investigation, and requirements support.

• Business Analysis and Documentation Tools: Experience preparing BRDs, FRDs, user stories, process flows, functional specifications, acceptance criteria, and requirements traceability records.

• Defect and Test Management Tools: Experience coordinating UAT, recording and tracking defects, validating fixes, and supporting test execution.

• SDLC and Agile Delivery Tools: Experience working with tools and processes for requirements management, sprint planning, backlog tracking, delivery coordination, and status reporting.

• Data Analysis Tools: Ability to use approved query, reporting, spreadsheet, or data analysis tools to investigate business and system information.

Preferred

• API Integration Tools: Exposure to API documentation, request and response analysis, integration testing, and payment system interfaces.

• Digital Payment Platforms: Experience analyzing requirements related to digital payments or related payment channels.

• Process Modeling Tools: Experience creating process flows, functional diagrams, data flows, or system interaction diagrams.

• Banking and Financial Services Applications: Experience supporting banking, cards, payments, or financial services systems.

• Collaboration and Knowledge Management Tools: Experience using tools for stakeholder communication, documentation, meeting records, and delivery coordination.

Overall Responsibilities

• Gather, analyze, validate, and document business and functional requirements for VisionPLUS applications and related payment systems.

• Work with business stakeholders, development teams, testing teams, and other delivery participants to clarify requirements and resolve functional questions.

• Analyze VisionPLUS applications and relevant modules, including CMS, FAS, TRAMS, VMX, or related components, to support enhancements, integrations, and system upgrades.

• Prepare and maintain BRDs, FRDs, user stories, process flows, functional specifications, acceptance criteria, and requirements traceability documentation.

• Conduct gap analysis and assess the impact of proposed changes on business processes, systems, data, integrations, and downstream activities.

• Translate business needs into clear, testable, and implementation-ready functional requirements.

• Support solution discussions by explaining business processes, data requirements, system behavior, dependencies, and expected outcomes.

• Coordinate UAT activities, including test planning support, scenario preparation, stakeholder coordination, defect triage, retesting, and sign-off tracking.

• Support defect management by analyzing reported issues, clarifying expected behavior, coordinating with technical teams, and validating resolutions.

• Provide functional support for production incidents and assist with impact analysis, root-cause investigation, communication, and resolution validation.

• Ensure successful delivery of enhancements, integrations, and system upgrades within agreed scope, timelines, quality standards, and governance controls.

• Maintain accurate documentation and consider efficient use of systems, data, and processing resources when defining or improving solutions.

Technical Skills (By Category)

Programming Languages

Essential

• Working knowledge of SQL for data analysis, data validation, reconciliation, and investigation.

• Ability to understand functional logic, data rules, system behavior, and processing flows in VisionPLUS-related applications.

Preferred

• Exposure to scripting or programming concepts that support system analysis, testing, reporting, or integration validation.

• Ability to interpret technical specifications or application logic relevant to payment systems.

Databases and Data Management

Essential

• Knowledge of relational database concepts and practical SQL-based data analysis.

• Ability to analyze data relationships, transaction records, business rules, data dependencies, and data quality issues.

• Experience validating data requirements and expected results across VisionPLUS and related payment systems.

• Understanding of cards and payments data, including relevant customer, account, transaction, billing, authorization, or settlement information as applicable to the assigned solution.

Preferred

• Experience analyzing data across banking, credit card, payment processing, or financial services systems.

• Exposure to data mapping, reconciliation, data migration, reporting requirements, or data quality controls.

Cloud Technologies

Essential

• Ability to assess functional requirements and integration dependencies where systems operate across hosted, cloud, or hybrid environments.

• Understanding of system availability, data flow, access, and support considerations for integrated payment solutions.

Preferred

• Exposure to cloud-based payment platforms or cloud-hosted enterprise applications.

• Experience analyzing cloud-based API integrations or digital payment services.

Frameworks and Libraries

Essential

• VisionPLUS application and module knowledge, including CMS, FAS, TRAMS, VMX, or related modules.

• Understanding of business analysis frameworks and practices for requirements gathering, gap analysis, functional design, testing, and delivery.

• Ability to define functional rules, process flows, data requirements, integration expectations, and acceptance criteria.

Preferred

• Experience working with payment processing frameworks or digital payment solution components.

• Exposure to API-based integration patterns and service-oriented application designs.

Development Tools and Methodologies

Essential

• 5+ years of experience performing business analysis activities across the software development life cycle.

• Practical experience with SDLC and Agile methodologies.

• Experience supporting requirements gathering, functional analysis, design discussions, development clarification, testing, UAT, deployment, and production support.

• Experience using requirements management, defect tracking, test management, documentation, and collaboration tools.

• Ability to produce clear and traceable business and functional documentation.

Preferred

• Experience working in Agile/Scrum delivery teams with sprint planning, backlog refinement, reviews, retrospectives, and prioritization.

• Exposure to API testing tools, process modeling tools, or automated test support tools.

• Experience coordinating cross-functional delivery activities for system upgrades or integrations.

Security Protocols

Essential

• Understanding of secure handling of customer, account, transaction, and payment-related information.

• Awareness of access control, data confidentiality, auditability, privacy, and secure requirements practices.

• Ability to ensure functional requirements support applicable organizational security, risk, compliance, and data protection standards.

Preferred

• Experience supporting security or compliance requirements in banking, cards, payments, or financial services environments.

• Exposure to secure API integrations, authentication requirements, authorization models, encryption expectations, or audit controls.

Experience Requirements

• Minimum 5 years of experience as a Business Analyst or in a comparable technical business analysis role.

• Hands-on experience with VisionPLUS, including CMS, FAS, TRAMS, VMX, or related modules.

• Strong experience in the credit card and payments domain, including relevant business processes, system functionality, and payment-related data.

• Demonstrated experience gathering requirements, conducting gap analysis, preparing functional documentation, and managing stakeholder expectations.

• Experience working with development and testing teams to clarify requirements, support solution delivery, coordinate UAT, and manage defects.

• Experience supporting VisionPLUS applications and related payment systems through enhancements, integrations, system upgrades, and production support.

• Working knowledge of SQL, data analysis, SDLC, and Agile methodologies.

• Experience working with banking or financial services clients is preferred.

• Exposure to API integrations and digital payment platforms is preferred.

• Candidates may qualify through equivalent experience in technical business analysis, cards and payments systems, VisionPLUS support, or related financial services technology roles where they can demonstrate comparable outcomes.

Day-to-Day Activities

• Gather and analyze requirements, conduct gap assessments, review VisionPLUS functionality, and prepare BRDs, FRDs, user stories, process flows, and functional specifications.

• Participate in meetings with business stakeholders, development teams, testing teams, and delivery participants to clarify requirements, review solutions, and manage dependencies.

• Coordinate UAT activities, support defect triage and retesting, validate delivered changes, and contribute to enhancement, integration, upgrade, and production support deliverables.

• Make functional recommendations within agreed scope and standards, document decisions and risks, and escalate issues that may affect quality, timelines, system behavior, or business outcomes.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Business Analysis, Engineering, or a related field; equivalent relevant professional experience may be considered.

• Minimum 5 years of experience in business analysis, including hands-on VisionPLUS experience and work in the cards and payments domain.

• Relevant training in VisionPLUS, business analysis, requirements engineering, SQL, Agile delivery, testing, or payment systems is preferred.

• Certifications in business analysis, Agile delivery, payments, or related technology areas are preferred but not required unless mandated for a specific assignment.

• Commitment to continuous professional development through relevant training, product updates, industry learning, and evolving cards, payments, and technology practices.

Professional Competencies

• Apply structured analysis and problem-solving skills to assess requirements, identify gaps, investigate defects, and determine practical functional solutions.

• Collaborate effectively with business stakeholders, development teams, testing teams, support teams, and other delivery participants.

• Communicate requirements, process impacts, risks, decisions, defects, and delivery status clearly in written and verbal formats.

• Adapt to changing business needs, system constraints, delivery priorities, VisionPLUS capabilities, and evolving payment technologies.

• Identify opportunities to improve processes, system usability, payment solution effectiveness, documentation quality, and efficient use of technology resources.

• Manage time and priorities across requirements analysis, stakeholder meetings, documentation, UAT coordination, defect management, production support, and delivery commitments.

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT  

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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