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Wakapi

L3 Technical Support Engineer

Wakapi Kuwait City, Capital Governorate, Kuwait

Software Development · 51-200 employees

4 h ago
support-engineer Mid (2-5 yrs) Full-time Argentina
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About the role

The L3 Technical Support Engineer will provide technical assistance for enterprise-level Managed File Transfer solutions and manage critical data workflows. Responsibilities include diagnosing technical issues, documenting knowledge, and ensuring system functionality through effective troubleshooting and client communication.

What they look for

Linux AIX Shell Scripting Perl Rsync SSH Keys JavaScript Managed File Transfer Technical Support Troubleshooting Data Transfers System Architecture Log Analysis XML SharePoint

Requirements

Candidates must hold a Bachelor degree in Information Technology, Computer Science, or a relevant field. Proficiency in Linux, AIX, Shell scripting, and file transfer protocols is required, along with excellent English communication skills.

Full description

The Role:

We are seeking an L3 Technical Support Engineer to provide Technical-level assistance to our vendors. Will be responsible for several enterprise-level Managed File Transfer (MFT) solutions, which includes the build-out of new workflows, as well as updates and support/repairs of existing critical, time sensitive internal and B-2-B data transfers.

Responsibilities:

  • Using client applications and tools, and adapt to client processes.
  • Understanding large scale architecture and communicate with different responsible parties.
  • Researching and identifying solutions to software/hardware issues.
  • Diagnosing and troubleshooting technical issues including.
  • Connecting to POS stores /clearing cache data/ pulling out logs/ uploading logs to SharePoint.
  • Filling xml templates to send cache requests.
  • Tracking computer system issues through to resolution, within agreed time limits.
  • Properly escalating unresolved issues to appropriate internal teams (e.g. software teams).
  • Referring to internal database or external resources to provide accurate tech solutions.
  • Ensuring all issues are properly logged.
  • Prioritizing and managing several open issues at one time.
  • Following up with clients to ensure their IT systems are fully functional after troubleshooting.
  • Preparing accurate and timely reports.
  • Documenting technical knowledge in the form of notes and manuals.
  • Maintaining jovial relationships with clients.

Requirements:

  • BS degree in Information Technology, Computer Science or relevant field.
  • Understanding of Linux and AIX commands (searching, copying files, moving files, appending files, permissions on files, etc…).
  • Understanding of Environment Variables.
  • Scripting in Shell is required.
  • Scripting in Perl is desired.
  • Understanding of rsync and SSH keys.
  • Intermediate JavaScript for batch workflows (Just file operations).
  • Excellent verbal and written English communication skills.

IMPORTANT

Wednesday to Friday: 9:00 PM to 6:00 AM Lebanon time → 3:00 PM to 12:00 AM Argentina time. Weekend: 3:00 PM to 12:00 AM Lebanon time → 9:00 AM to 6:00 PM Argentina time. Monday and Tuesday OFF.

C - BD - 15092026

Wakapi Web

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