Field Support Engineer
Prognova Partners · Coimbatore North, Tamil Nadu, India · ₹300K–₹500K/yr
Strategic Management Services · 11-50 employees
About the role
The Field Support Engineer will visit client sites to install, configure, and troubleshoot computers, networks, and various IT peripherals. They are responsible for diagnosing hardware faults, performing repairs, and maintaining accurate service documentation while ensuring professional customer service.
What they look for
Requirements
Candidates must have 2-3 years of experience in IT field support, hardware maintenance, or networking, along with a diploma or degree in a relevant technical field. Proficiency in Windows, network protocols, and hardware troubleshooting is required, and a two-wheeler with a valid driving license is preferred.
Full description
Job Title: Field Support Engineer
Years of Experience: 2-3 Years
Job Overview:
We are seeking a motivated and skilled Field Support Engineer to join our team. The ideal candidate should have 2–3 years of experience in computer hardware and networking, be willing to travel to client locations, and possess strong troubleshooting and problem-solving skills.
Key Responsibilities:
- Visit client sites to install, configure, and troubleshoot computers, networks, and IT equipment.
- Provide on-site support for hardware, software, and connectivity issues.
- Install and configure desktops, laptops, printers, routers, switches, and peripherals.
- Diagnose faults and perform hardware repairs, upgrades, and replacements.
- Troubleshoot Windows operating systems and basic network settings.
- Maintain service documentation and coordinate with internal technical teams.
- Ensure timely, professional, and customer-focused service delivery.
Required Skills & Qualifications:
- 2–3 years of experience in IT field support, desktop support, hardware maintenance, or networking.
- Knowledge of TCP/IP, LAN, Wi-Fi, DNS, DHCP, IP addressing, routers, switches, and firewalls.
- Experience in computer hardware installation, troubleshooting, upgrades, and replacements.
- Familiarity with Windows, Microsoft Office, and printer installation and troubleshooting.
- Strong problem-solving, communication, and customer service skills.
- Ability to work independently, collaborate with teams, and travel to client locations.
- Diploma or degree in Computer Science, IT, ECE, or a related field.
- Two-wheeler and valid driving license preferred.
Interested candidates drop your resume to jobs@prognova.co
