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Teradyne

Product Support Engineer(MTD,Shanghai)

Teradyne Shanghai, Shanghai, China

Semiconductor Manufacturing · 5,001-10,000 employees

8 h ago
support-engineer Senior (5-10 yrs) Full-time China
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About the role

The Product Support Engineer manages customer requests, product escalations, and service emergencies while coordinating product upgrade strategies and spare level planning. They also provide technical support for installed base products and lead data collection and analysis in collaboration with Engineering, Operations, and Sales teams.

What they look for

Technical support Product support Semiconductor test industry Communication Organizational skills Multi-tasking Data analysis Corrective actions Product training Floor planning Project coordination

Requirements

Candidates must have a minimum of 5 years of technical or product support experience within the semiconductor test industry. Strong organizational, multi-tasking, and oral English communication skills are required, along with the ability to travel internationally.

Benefits

Medical insurance Life insurance Disability insurance Paid vacation Paid holidays Tuition assistance programs

Full description

TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Opportunity Overview

  • Manages customer requests, product escalations, and service emergencies
  • Coordinate product upgrade strategy and spare level planning activities
  • Provide product support to all active installed base
  • Support of new and existing mechanical interface products
  • Support Engineering with customer floor planning
  • Leading the collection, summary, analysis, corrective actions, and reporting of data in alignment with Engineering, Operations, and Sales.
  • Coordination with Test Cell Partners (Probers / Handlers / Manipulators / etc.)
  • Create and provide Product Training Documents and Procedures to field team
  • Coordinate and support PUP and PIP activities at international sites as needed
  • Travel for Training, Support, and Installation Activities Worldwide
  • Participate in new product definition and coordinate EHS requirements between Engineering and Customers
  • Other product support and customer support assignments as required

All About You

  • Minimum 5 years of technical support/product support/service experience in the semiconductor test industry
  • Strong communication, organizational and multi-tasking ability, oral English communication skills is required.
  • Ability and track record to clearly commit and meet schedules.
  • Worldwide travel (0%-20%), meeting customers, and doing business with international partners.

Benefits:

Teradyne offers a variety of robust health and well-being benefit programs, including medical, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more. 

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