IS Technology Support Engineer

Division:xPL Offsite

Project Location(s):Decatur, AL 35602 USA

Minimum Years Experience:

Travel Involved:

Job Type:Regular

Job Classification:Experienced

Education:

Job Family:Information Services

Compensation:Salaried Non-Exempt

Position Description: Provide operational technology (OT) and information technology (IT) support for xPL Offsite (xPL) manufacturing facilities, including supporting systems, devices, infrastructure, and technologies that enable manufacturing operations, inventory management, logistics, and facility productivity. Work closely with production, logistics, operations, engineering, and facility leadership teams to ensure technology systems remain available, secure, and aligned with business needs. Support technology implementations across multiple manufacturing facilities and assist in establishing standardized support practices.

Essential Duties & Key Responsibilities: Provide operational technology and information technology support for xPL Offsite (xPL) manufacturing operations through reliable delivery of technology services and infrastructure. Troubleshoot and resolve issues affecting production, logistics, inventory management, mobile devices, printers, scanners, and shop-floor technology. Support handheld scanners, tablets, kiosks, label printers, mobile carts, and warehouse technology systems. Document issues in Information Services (IS) ticketing system and provide timely status updates and final resolutions to end-users. Maintain updated documentation of assigned requests within ticket management system. Support development of knowledge-based articles based on ticket resolutions as applicable. Assist with implementation and support of inventory management, warehouse management, and manufacturing applications. Coordinate support activities to minimize disruption to production and operational workflows. Identify and escalate technology risks that may affect production, systems, or business operational continuity. Support facility network infrastructure including wireless connectivity throughout manufacturing and warehouse environments. With authorization, procure hardware, software, and cellular services from equipment vendors and provision and configure as assigned. Track allocation of equipment. Assist with deployment and support of wired and wireless technologies used throughout manufacturing operations. Support network-connected devices utilized in production and logistics environments. Maintain technology inventories, documentation, and asset tracking. Follow cybersecurity standards and access control requirements for manufacturing environments. Understand, follow, and apply IS policies, procedures, security and standards relating to infrastructure systems, components, applications and services. Escalate Turner IS security compliance and standards matters to supervisor and educate end-users on IS policies, procedures, Turner tools, and best practices. Assist with management of vendor access and connectivity requests following IS standards. Support recovery from disaster or failure of equipment identified during daily system backups and other mission critical manufacturing infrastructure. Support patching and maintenance activities while minimizing impact to operations. Identify opportunities to improve operational efficiency through technology, including use of Artificial Intelligence (AI) and in collaboration with IS AI resources. Participate in xPL technology initiatives supporting automation, mobility, inventory accuracy, and process improvement projects following IS methodology for change management. Support development, tracking, and maintenance of timely documentation of local technology infrastructure including inventories of hardware and applications of desktop computers. Develop and maintain knowledge articles and support documentation. Provide support to plant facility expansion and startup activities. Apply basic operational technology (OT) security practices, including network segmentation awareness and secure vendor remote access support, as directed. Adopt IS lean tools to plan, schedule, and perform work activities and to communicate status with supervisor and team. Apply basic continuous improvement concepts and practices to work efficiently, enhance programs, coordinate, and reduce waste. Other activities, duties, and responsibilities as assigned.

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• Qualifications:

Minimum of 3 years supporting technology in manufacturing, warehouse, logistics, distribution, industrial, or enterprise environments and in pursuit of or with Bachelor’s Degree from accredited degree program in Information Services, Computer Science, Operations, Management, or related field of study, or with current Information Technology (IT) certifications such as A+, Network+, or MCP, or with equivalent combination of education, experience, and training Security+ certification preferred Experience supporting mobile devices, printers, scanners, Windows workstations, and network-connected devices Experience with ticket management systems Strong troubleshooting and customer support skills Ability to work independently with direction and supervision in a fast-paced operational environment Manufacturing technology support experience including experience with Warehouse Management System (WMS) , Inventory management system preferred Experience supporting multiple facilities preferred Basic knowledge of Windows Server Administration and Active Directory Familiar with installation and deployment of Windows 10 and 11 operating systems Proficient computer skills and familiar with Office 365, SharePoint, OneDrive, two-factor authentication, data migrations, and Mobile Device Management applications Basic knowledge of telephone equipment, VOIP, LAN/WAN, peripheral network devices, and cellular phone operating systems Familiar with supporting multi-function printers and scanners Knowledge of malware, spyware, anti-virus software Basic experience using continuous improvement principles and concepts Professional and clear verbal and written communication skills Exceptional organizational skills with attention to detail Able to take direction, learn and process information quickly, follow tasks through to completion Display interpersonal skills with ability to work with individuals across organizational levels Travel required, access to reliable transportation required

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, climb, balance, stoop, kneel, crouch, crawl, use hands to finger, handle or feel objects, tools, or controls, and reach with hands, talk, and hear. The employee frequently views a computer monitor and frequently uses a computer keyboard. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. Performance of the required duties require physical ability to climb permanent and temporary stairs, passenger use of construction personnel hoists, ability to climb ladders and negotiate work areas under construction. The employee is regularly required to be mobile, and the employee regularly travels both short and long distances via a variety of conveyances. The employee must regularly lift and/or move up to 15 pounds and occasionally lift and/or move up to 50 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works at manufacturing work sites where the employee is exposed to moving mechanical parts, high precarious places, fumes, or airborne particles, outside weather conditions, and risk of electrical shock. The noise in the work environment is usually moderate to loud. The employee is required to work in compliance with company safety policies, procedures, and applicable laws.

Turner is an Equal Opportunity Employer —minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.

VEVRAA Federal Contractor