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CSB Bank

Application Support Engineer - Channel| Thane

CSB Bank Thane, Maharashtra, India

Banking · 5,001-10,000 employees

Sep 01
support-engineer Mid (2-5 yrs) Full-time India
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About the role

Provide technical support for APIs and payment applications while managing incidents and service requests via ITSM tools. Coordinate with cross-functional teams and vendors to resolve bugs, perform operational checks, and identify automation opportunities.

What they look for

API Support Incident Management Oracle PL/SQL MS SQL Windows Linux Bug Identification ITSM Automation SOP Maintenance Application Vulnerability Assessment Reporting

Requirements

Requires a bachelor's degree in Computer Science, Information Technology, or a related field. Candidates must have 3 to 5 years of experience with practical knowledge of SQL and Windows/Linux environments.

Full description

To provide APIs support interfacing with Channels and Payments applications. Manage incident and service request as lodged on ITSM tool. Manage drills

Responsibilities

  • Provide support to the Application Support team for API-related activities
  • Work on bug identification, analysis, and resolution
  • Offer hands-on support for APIs and related integrations
  • Utilize Oracle PL/SQL or MS SQL with practical experience on Windows/Linux environments
  • Coordinate with third-party vendors and cross-functional application teams as required
  • Perform operational checks (daily, weekly, monthly) in line with IT process guidelines
  • Prepare and publish weekly, monthly, and ad-hoc reports based on business requirements
  • Review incident reports and identify opportunities for automation
  • Update and maintain SOPs and user manuals as needed
  • Collaborate effectively within a hybrid team environment
  • Proactively identify application vulnerabilities and engage security teams/vendors for remediation

Qualifications

Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field.

Experience: 3 to 5 years

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