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Oteemo, Inc

Associate Support Engineer – AI Platform

Oteemo, Inc Hyderabad, Telangana, India

IT Services and IT Consulting · 51-200 employees

16 h ago
support-engineer Junior (0-2 yrs) Full-time India
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About the role

Act as the first responder for AXIOM customers by triaging incoming tickets and resolving common issues using established runbooks. Perform basic Kubernetes health checks, reproduce issues in a lab environment, and escalate complex cases with clear documentation.

What they look for

Linux Networking DNS HTTP TLS MongoDB Python Bash Docker Kubernetes Cloud LLMs GenAI Troubleshooting Customer Support

Requirements

Requires a B.E., B.Tech, MCA, or equivalent degree in Computer Science or a related field. Candidates must possess fundamental knowledge of Linux, networking, scripting, and have exposure to containerization or cloud technologies.

Full description

Company Description

Oteemo is an industry-leading technology consulting firm at the forefront of AI-driven, cloud native, enterprise DevSecOps transformation. We build intelligent, automated, secure systems for organizations tackling their toughest technical and business challenges and we're pushing the boundaries of what AI, generative AI, and agentic systems can do in production, not just in theory. Join us and you'll work alongside recognized experts on cutting-edge projects that blend cloud native architecture, extreme automation, and AI/ML at the core. We foster a dynamic, inclusive, and collaborative culture built on continuous learning, where your ideas shape real outcomes for our clients. If you're passionate about building what's next in AI and cloud technology and want to do it with a team that sets the standard rather than follows it, Oteemo is where you belong.

Job Description

Associate Support Engineer – AI Platform

Experience: 1–2 years

Location: Hyderabad

Shift: Rotational, including US overlap

No of Opening: 2

Role:

Be the first responder for AXIOM customers and learn to support an enterprise AI platform, with structured training in Kubernetes, cloud, LLMs and AI governance.

What you will do?

  • Triage incoming tickets: set severity, collect logs and reproduction steps, and route correctly.
  • Resolve common issues using runbooks: SSO and access, Microsoft 365/Teams setup, document upload and basic RAG.
  • Run basic Kubernetes health checks, reproduce issues in the lab, and escalate with clear case notes.
  • Keep customers updated within SLA and help keep the knowledge base current.

What you will bring?

  • B.E./B.Tech, MCA or equivalent in Computer Science, IT or a related field.
  • Fundamentals in Linux, networking (DNS, HTTP, TLS), basic MongoDB queries and Python or Bash scripting.
  • Exposure to Docker, Kubernetes or cloud, and curiosity about LLMs and GenAI.
  • Clear written English and a calm, customer-first attitude.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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