Senior Salesforce Administrator

Why Work with Us

At PayrollOrg, your work has purpose. We empower payroll professionals around the world through education, resources, and community helping them stay compliant, grow as leaders, and drive real business impact. Beyond our professional mission, we’re proud to support financial independence for the next generation through our Money Matters program for teens.

You’ll join a collaborative, values-driven team that believes in leadership at every level, teamwork, and continuous learning. We hold ourselves to the highest standards of excellence, knowing our work supports professionals who must be 100% accurate every day.

We encourage new ideas, trust our employees to solve problems, and celebrate diverse perspectives. And while we work hard, we also believe work should be fun because a positive, dynamic culture leads to better outcomes for everyone.

If you’re looking for meaningful work, a supportive team, and the opportunity to make a lasting impact, PayrollOrg is a place where you can thrive.

The Role

The Senior Salesforce Administrator will manage the implementation of and is responsible for the administration and continuous improvement of Salesforce solutions on behalf of PayrollOrg (PAYO) and its affiliated companies. The successful candidate will work closely with PAYO leadership and stakeholders to evaluate business needs, determine project requirements, develop implementation guidelines, and monitor the implementation and effectiveness of the Salesforce platform. The Senior Salesforce Administrator operates in a deadline-driven, project management environment. The role is expected to lead projects from planning through delivery, communicate clearly and proactively with users, and provide training that drives user adoption.

What You’ll Do

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serve as the primary system owner and subject matter expert for the organization’s Salesforce platform, ensuring alignment with business goals and operational excellence. 
• Lead the end-to-end administration, configuration, and continuous improvement of Salesforce, including system upgrades, user management, and data integrity. 
• Drive customization efforts, including automation (e.g., Flows, Process Builder), user interface enhancements, security and access control, data models, and report/dashboard development. 
• Oversee day-to-day Salesforce development and production support activities, ensuring system reliability and performance. 
• Collaborate with senior leadership and key stakeholders to define the Salesforce roadmap, prioritize initiatives, and align technology solutions with strategic business objectives. 
• Provide tiered technical support, customized user training, and documentation to maximize user adoption and platform utilization across the organization. 
• Plan, manage, and deliver Salesforce projects and enhancements on schedule and within budget, maintaining project plans, timelines, and status updates for stakeholders. 
• Communicate proactively with users about system changes, releases, and outages, and develop and deliver ongoing training programs, guides, and communications that keep users informed and confident in using Salesforce. 
• Identify and analyze functional issues and system enhancement opportunities, ensuring alignment with PAYO’s product offerings and user experience goals. 
• Act as a liaison between the Technology department and internal/external stakeholders to ensure effective communication and delivery of solutions. 
• Evaluate technology options by analyzing costs, value propositions, and associated risks, making informed recommendations to stakeholders. 
• Develop, maintain, and enforce Salesforce-related policies, procedures, and best practices in accordance with internal standards and compliance requirements. 
• Manage the development and tracking of technology-related operating and capital budgets. 
• Translate business requirements into technical specifications, analyze workflow efficiencies, and oversee the implementation of enhancements, bug fixes, and user documentation updates. 
• Consult with key stakeholders to assess business system needs, define project scope and priorities, and develop technology strategies that advance PAYO’s business goals. 
• Proactively recommend and design scalable Salesforce solutions that improve business processes and support future growth. 
• Stay current on Salesforce platform updates, emerging trends, and best practices to continuously enhance the system’s value and capabilities. 
• Oversee data governance practices and ensure the accuracy, consistency, and security of Salesforce data across the organization. 

What We’re Looking For

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Strong understanding of Salesforce data architecture, objects, relationships, and best practices for data quality and integrity. 
• Experience with Salesforce automation tools (Flows, Process Builder, Workflow Rules). 
• Proficiency in data management tools, such as Data Loader, Dataloader.io, or Workbench. 
• Familiarity with Apex, SOQL, Visualforce, and/or Lightning Components. 
• Experience with AppExchange packages and integrations with third-party platforms (e.g., DocuSign, Conga, Tableau CRM). 
• Demonstrated project management, user communication, and training skills, including the ability to explain technical concepts clearly to non-technical audiences. 

Required Education and Experience

• Minimum 4 years of hands-on Salesforce administration experience, including experience in a senior or lead capacity.
• Bachelor’s degree in information technology-related or business management field; education may be replaced with a combination of education and experience in a similar role.
• Experience in managing, mentoring, and motivating teams.
• Experience leading projects and training users.

Certificates, Licenses, Registrations

• Salesforce Certified Administrator required
• Additional certificates such as Business Analyst, Platform Administrator or Administrator II are strongly preferred

Supervisory Responsibilities

• Direct reports include Salesforce Developer, Salesforce Technician

Pay & Benefits

• Competitive salary based on experience
• Eligible for discretionary bonus
• Medical insurance: with substantial employer contributions toward premiums, depending on selected plan.
• Retirement: Eligible for company-sponsored pension plan after 3 years of employment. 401K available for employee contribution.
• Company-paid insurance: Life, LTD, and AD&D
• Paid time off: PTO, Sick time, paid holidays, and a company-wide break from Christmas through New Year.

PAYO is an Equal Opportunity Employer. We are committed to creating an inclusive and diverse workplace where all individuals are respected and valued. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, genetic information, veteran status, or any other protected status under applicable laws.

We believe that diversity drives innovation and strengthens our ability to serve our customers and communities.

E‑Verify Participation

We participate in E‑Verify, a service of the U.S. Department of Homeland Security and the Social Security Administration, to confirm the employment eligibility of all newly hired employees.

For more information about E‑Verify, please visit: www.e‑verify.gov