Senior Project Manager

We are Pixl8 Group; a technology company providing the best digital solutions, for people-based businesses.

https://pixl8.com

Specialising in the integration of highly personalised tech, our suite of products and services gives businesses fully customisable and off-the-shelf solutions, they control. 

Since 2001 we’ve worked with hundreds of organisations to build integrated websites, CRMs, and bespoke software and have now consolidated our expertise into flourishing products such as ReadyMembership (https://readymembership.com/), ReadyIntelligence (https://readyintelligence.com/) and EventFolio (https://www.eventfolio.com/) , based on our open-source Preside Platform (https://preside.org).

Pixl8 has a global team of specialists in digital development, design, marketing strategy and project management. We are passionate about our work and looking for an experienced Senior Project Manager to take ownership of our most complex, high-value or highest-risk client projects. In this role, you will ensure every project is executed to the highest standard, balancing quality with efficiency to drive success for our clients. 

It is important that you have worked in other technology product organisations with practical experience of pre-sales, discovery and implementation processes. You will be familiar with a range of technologies including CMS, CRM, payments, accounting, event booking, email marketing and communities.

DescriptionAs Senior Project Manager, you will be accountable for project profitability and managing project health across a portfolio of complex, high-value or higher-risk client projects. Collaborating with your Lane Lead, you will take ownership of risk and compliance management, lead potentially challenging stakeholder and commercial conversations, and have a hand in mentoring and supporting Project Managers to raise standards across the wider team. You will have a strong interest in solving business and digital challenges, as well as use and develop your skills in a supportive, friendly and flexible environment.

You will be very comfortable with a range of technologies including CMS, CRM, payments, accounting, event booking and communities, with a strong working knowledge of how such platforms work. Your increasing knowledge of our platform will aid your ability to problem solve at pace, helping close down complex client queries and JIRA tickets, and drive client readiness to help us hit our go live deadlines.

As a Senior Project Manager your core accountabilities are as follows:

• Ownership and on-going management of complex, multi-phase or multi-stakeholder project schedules (with influence over cross-project resourcing, timelines, dependencies, priorities, and capacity decisions)
• Commercial ownership of budgets within your allocated portfolio (invoicing, budget tracking/health, CRs/Contingency governance, SOW/contract creation and negotiation)
• Ownership of project and stakeholder communications (status awareness and leading complex or sensitive client conversations and escalations)
• Ownership of risk and compliance management, including designing mitigation strategies, ensuring alignment with Pixl8's ISO/IEC 27001 and SOC 2 requirements, and reporting risk exposure to internal leadership

You will be highly self-motivated, have a strong commercial mindset, sound judgement under pressure, and be confident operating with significant autonomy and little supervision.

The roleAs Senior Project Manager you will take ownership of developing project and programme plans primarily for our more complex or higher-value engagements, and will regularly coordinate with the Lane Lead, Consultants, the Tech Lead and other developers to deliver successful outcomes.

Working closely with some great organisations, you will lead them through the full project lifecycle (from scheduling discovery and gap analysis against Pixl8's product suite through to project delivery), often managing several concurrent workstreams or stakeholder groups.

This involves taking ownership for ensuring projects are delivered on spec, time and budget and meet Pixl8's high quality standards, all the while keeping client stakeholders informed and managing expectations, even under pressure.

Alongside your own portfolio, you may be required to mentor and support Project Managers, helping them prioritise, schedule, unblock and problem-solve, and act as the first point of escalation for complex delivery or client issues.

You’ll work with the team to…Project Scheduling, Delivery & Standards

• Liaise with clients to ensure all specifications are understood on both sides.
• Take ownership of the most complex, high-value or highest-risk projects in the portfolio, creating and maintaining project and programme plans (including custom plans).
• Set up and maintain projects using Pixl8's PM Tool and Jira, and ensure consistent standards are followed across the wider team.
• Work with consultants, developers and various internal teams during discovery, production, testing and deployment to ensure all requirements have been met.
• Manage priorities and scheduling across the wider project portfolio, resolving resourcing conflicts between projects.
• Flag resourcing conflicts across projects, demonstrating understanding of how to assist with resolution across the wider portfolio.
• Review and constructively challenge estimates to ensure realistic and well-considered planning.
• Identify, assess, and communicate project risks - escalating internally and to the client with clear mitigation plans.
• Coordinate client acceptance testing.
• Mentoring and coaching of Project Managers, sharing best practice and raising delivery standards across the team, knowing when to direct and when to escalate.
• Acting as an escalation point for the wider Project Management team on challenging client or delivery situations.
• Use AI to drive improvements in delivery quality and efficiency.

Project Communications

• Schedule project-related meetings/calls.
• Ensure proactive communication and resolution of any issues or delays.
• Lead client intro meetings and provide regular, transparent status updates.
• Lead communications with third parties including CRM and associated consultancies on complex engagements.
• Support communications with third parties including CRM and external consultancies.

Budgets & Finance

• Own project and portfolio-level budgets from inception to completion, including margin performance.
• Maintain accurate project forecast invoices and ensure timely financial reporting within the Pixl8 tools.
• SOW creation, negotiation and contract management for upsold work and change requests.
• Work with our Operations and Finance teams to deliver portfolio-level financial reporting.

Risk & Compliance

• Own the identification, assessment, and mitigation of project and programme risk across your portfolio.
• Ensure projects are delivered in accordance with Pixl8's ISO/IEC 27001 and SOC 2 requirements, escalating and remediating any compliance gaps.
• Represent project risk and compliance status in internal governance reporting.

Quality & Handover

• Ensure all project deliverables meet Pixl8’s quality standards, providing quality assurance oversight across the wider PM team.
• Coordinate the formal handover to the Support, Account Management and Ops teams upon project completion.
• Support the Chapter Lead to improve project delivery processes (eg. sharing best practice across the team).

Required...

Technical Skills

• 5+ years' experience working for an agency or service provider in a project delivery role, including leading complex, multi-stakeholder or high-value projects
• Experience of working on projects with 4 months+ timescales and multiple further iterations (in a digital agency)
• Proven ability to manage multiple concurrent, complex projects simultaneously (end-to-end delivery through the full lifecycle)
• Well-versed in content management systems and CRM
• Strong understanding of data migration and business readiness
• Strong knowledge/interest in membership, payments, accounting, communities and events
• Excellent written and verbal communication skills (you will be presenting product demos and leading senior stakeholder conversations)
• Highly organised with meticulous attention to detail
• Able to produce and maintain complex project plans and organise the related documentation
• Capability to infer the impact of change on planned work and update the planning data accordingly, including across a portfolio
• Proactive attitude towards the resolution of any issues or delays
• Proficient in Google Workspace (Sheets, Docs, Slides) as primary productivity tool (or equivalent Microsoft products)
• Demonstrable experience of using AI tools and automation to improve PM efficiency (eg. reporting, status updates, documentation, risk analysis)
• Experience managing project and programme risk, including compliance considerations (eg. ISO/IEC 27001, SOC 2)
• SOW/contract creation, negotiation and management experience
• Experience mentoring, coaching or line-managing other Project Managers

People Skills

• Confident and proactive personality, comfortable working with numerous senior stakeholders and supervising project teams
• Ability to work both independently and in a team environment
• Confidence to work hands on with the team and convey requirements in a precise manner
• Working with various internal teams to ensure all requirements have been met
• Aptitude for building and maintaining thriving and sustainable relationships (internal & external)
• Proactive in sharing knowledge, templates, and best practices with other PMs to raise the bar across the team
• Skilled at managing challenging or politically sensitive client situations - able to push back diplomatically, negotiate, reset expectations, and maintain productive relationships under pressure
• Strong leadership presence with the ability to influence without direct authority

Commercial Acumen

• Expertise in client account management, partnership building, expectation setting and issue communication
• Strong Commercial awareness (working with budgets, time logging, invoicing)
• Full ownership of project/portfolio budgets, including contingency, SOW creation and the confidence to lead complex commercial conversations with stakeholders

Preferred...

Technical Skills

• Proficiency in project management software, CMS platforms, CRM systems, AMS platforms and customer success tooling.
• Knowledge and interest in websites, digital products & services and software development processes
• Experience working for a technology provider
• Qualification in PRINCE2 Project Management/Governance (or equivalent)
• Good understanding of Agile project management methodology and ceremonies (eg SCRUM, sprint planning)
• Knowledge of agile tooling (eg. JIRA) an advantage

People Skills

• Ability to make difficult decisions under pressure
• Experience formally line-managing or appraising other team members
• Excellent communication skills with the ability to manage complex client relationships

Commercial Acumen

• Experience of working in a digital agency
• Control of project scope and budgets across a portfolio, including contingency management and scope-change conversations with stakeholders
• Enthusiasm for the potential application of new technologies

Work environment & travel• Reports to: Lane Lead

• Collaborates closely with: Project Managers, Tech Lead, Consultants, Sales, Operations, Product Management team
• Location: Remote position with occasional visits to the London office
• Schedule: Standard UK business hours (but you may be working with some clients based in the US so some flexibility on occasion is appreciated)

Do you share our values?Above & beyond Continuous improvement and stretching our limits is our default mindset.

Always accountable Our teams take responsibility to deliver excellence.

Authentic & conscientious We are honest and work with integrity at all times.

People first Our people are our greatest asset and are our source of strength.

Curious & driven We have an appetite to discover innovative methods that simplify and accelerate success.

We are always keen to hear from applicants that would be interested in working hybrid, flexible hours or on a part time basis.

• 25 days of holiday + recognised public holidays
• Company socials
• Healthcare benefit
• Personal development opportunities
• We are a remote-first company that provides office space as/when needed (in London as well as Kuala Lumpur).
• We believe in a great work-life balance - we do the work and log the time but also understand needing time for family and other responsibilities

ISOYou'll carry out your role in accordance with the requirements of ISO/IEC 27001 and SOC 2 as reflected in the Company's policies and procedures and the ISO/IEC 27001 and SOC 2 organisational structure charts.