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MIDIS GROUP

Technical Support Engineer

MIDIS GROUP Cairo, Cairo, Egypt

IT Services and IT Consulting · 5,001-10,000 employees

Yesterday
support-engineer Mid (2-5 yrs) Full-time Egypt
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About the role

The Technical Support Engineer provides high-quality technical assistance by diagnosing and resolving hardware, software, and network issues. They are also responsible for maintaining IT systems, monitoring performance, and documenting solutions to ensure SLA compliance.

What they look for

Troubleshooting Technical support Networking TCP/IP DNS DHCP VLANs Active Directory User management Virtualization VMware Hyper-V Backup Security Ticketing systems Cloud platforms

Requirements

Candidates must have a Bachelor's degree in Computer Science or a related field and 2-5 years of experience in technical support or IT operations. Proficiency in networking fundamentals, Active Directory, and basic virtualization is required.

Full description

Job Title

Technical Support Engineer

Job Scope

The Technical Support Engineer is responsible to provide high-quality technical assistance to customers and internal teams. The ideal candidate has solid troubleshooting skills, strong communication abilities, and a customer-focused mindset, responsible for diagnosing issues, resolving technical problems, and ensuring smooth system operations.

Main Duties and Responsibilities

  • Provide Level 1 and Level 2 technical support (remote and on-site if required).
  • Troubleshoot hardware, software, and network-related issues.
  • Install, configure, and maintain IT systems and applications.
  • Monitor system performance and ensure availability.
  • Escalate complex issues to senior engineers or vendors when necessary.
  • Document incidents, solutions, and technical procedures.
  • Support system upgrades, patches, and maintenance activities.
  • Assist in implementation and deployment projects.
  • Ensure SLA compliance and timely issue resolution.

Position Requirements

  • 2–5 years of experience in technical support or IT operations.
  • Good understanding of:
  • Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
  • Active Directory and user management
  • Basic virtualization concepts (VMware / Hyper-V is a plus)
  • Backup and security best practices
  • Experience with ticketing systems.
  • Basic knowledge of cloud platforms (Azure / AWS is a plus)

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Education

Bachelor’s degree in Computer Science or any other related field

Experience

At least 3 years of relevant experience

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