Maintenance Technical Support Engineer
Alstom · Bologna, Emilia-Romagna, Italy · €34K–€46K/yr
Software Development · 11-50 employees
About the role
The engineer will provide technical support for railway signalling systems, including log analysis, root cause identification, and performing corrective actions both remotely and on-site. They are also responsible for managing warranty obligations, implementing maintenance plans, and providing technical training to customers.
What they look for
Requirements
Candidates must hold a Bachelor or Master degree in Electronics, Electric, or Telecommunications Engineering. Proficiency in interpreting electric drawings, knowledge of operating systems and network protocols, and the ability to work in a team are essential.
Full description
Req ID:523595
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
We are looking for an AFTER SALES ENGINEER in our site in Bologna.
Purpose of the Job The main purpose of the role is to provide technical support on maintenance activities on Railway Signalling Systems ERTMS, IXL, SCMT manufactured by Alstom Transport, Bombardier Transportation and General Electric trasportation operated by the Alstom domestic and international Customers. The role includes the responsibility to manage warranty obligations on the projects in the scope of Alstom.
Position in the Organisation The position will be part of Services Signalling Platform Organisation - Maintenance Team Hierarchical and Functional report to the Signalling Maintenance Manager
Network & Links Internal relationships with other Alstom Functions: System and Product, Application Engineering, Industrialization, Supply Chain departments, Installation, Test & Commissioning. External relationships with Customer infrastructures operators and with maintenance technicians.
Responsibilities and Accountabilities The person will be responsible for: perform log analysis to identify root causes of failure for ERTMS, IXL and SCMT systems and identify corrective actions; remotely guide technicians in executing corrective actions; personally perform corrective actions onsite; implement the "return of experience" process by producing reporting, statistics, etc.; definition and implementation of Maintenance and technical assistance plans; supervision or execution of HW and SW retrofit and upgrade plans; providing technical tranining to customers; provision of support to Service Signalling Platform organization in the definition of maintenance strategy in tenders and offers; cooperation with product engineering in the definition of maintainability requirements during the product’s design phase.
The position includes the availability to perform activities outside of the Bologna Alstom site (25%) and to be part of the team that support by remote H24 the customer maintenance team.
Educational and technical requirements Bachelor/Master degree in Electronics/Electric/Telecommunications Engineering Capability to interpret electric drawings and schemes Knowledge of electronic design principle and methodology Knowledge of the most common operating systems (Linux, Windows, …) Knowledge of the most common net protocols (TCP/IP, …) Capability to use test tools (oscilloscope, wave generator, multimeter, etc…) would be a plus Basic knowledge of railway systems and or transportation systems would be a plus
Languages: Italian: excellent level written and spoken English: good level written and spoken
Competencies and experience requested: Capability of synthesis and related written exposure Capability to perform analysis and to relate information from different contexts Capability to work in team and attitude to problem solving New graduate or one/two years of experience in electronic or electromechanical company Knowledge of on site or remote technical assistance for Electronic/Electromechanical application
Job Location: Bologna
CCNL Metalmeccanico
Range RAL: 34.400 €- 45.900 €
You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!
Important to note
As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.
Job Type:Experienced
