Product Manager - Unsecured Acquisitions

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further. We're currently seeking an individual to join this team as

We have an exciting opportunity for a Product Manager – Unsecured Acquisitions. This role sits within the Acquisitions Journey & Customer Outcomes team and you’ll be responsible for the management of customer outcomes, governance, controls and risk across unsecured acquisition journeys. You’ll ensure controls remain effective, customer outcomes are monitored and improved, and regulatory expectations are met. Leveraging insights from customer outcomes, incidents, audits and risk reviews, you’ll work closely with journey, proposition and digital teams to identify opportunities to improve customer experience, strengthen controls and optimise acquisition journeys.

In this role, you will:

• Lead the identification, assessment and resolution of conduct, operational, customer outcome and regulatory risks across acquisition journeys, embedding lessons learned into future controls, propositions and journey design.
• Own customer outcome dashboards, Fair Value Exchange (FVE), product reviews and governance reporting, using insights from complaints, incidents and risk assessments to drive improvements.
• Manage and strengthen acquisition controls, procedures, customer communications and terms and conditions, ensuring they remain effective, compliant, accurate, clear and customer-focused.
• Partner with Proposition, Marketing, Digital, Distribution, Risk, Finance, CRM, Analytics, Compliance, Legal, Technology and Transformation teams to deliver risk-led journey improvements and positive customer and business outcomes.
• Lead internal audits, regulatory requests, risk reviews and governance forums, ensuring timely, high-quality responses, effective mitigations and delivery of agreed actions.
• Support controlled change by embedding appropriate governance, risk assessment, operational readiness and post-launch monitoring throughout the change lifecycle.
• Champion good customer outcomes, fair value and customer understanding across acquisition journeys, controls, propositions and change activity.

To be successful in this role, you should meet the following requirements:

• Experience in retail banking, ideally within unsecured lending, such as personal loans or credit cards.
• Experience in risk management, governance, controls, customer outcomes or change delivery within a regulated environment.
• Proven project and stakeholder management skills, with a strong track record of organised, disciplined delivery.
• Ability to translate data and analysis into clear insights, recommendations and conclusions that influence decision-making.
• Excellent written and verbal communication skills, with the ability to simplify complex information and engage senior stakeholders.
• Strong collaboration and delivery skills, including managing dependencies, competing priorities and delivery risks across diverse business and control functions.
• A continuous improvement and customer-focused mindset, with experience delivering controlled change that balances commercial performance, customer experience, risk management and good customer outcomes.

If you are a contractor, please apply here

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please click this link.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.