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Conduent

App Dev & Support Engineer II

Conduent Bangalore East, Karnataka, India

Business Consulting and Services · 10,001+ employees

Aug 07
support-engineer Mid (2-5 yrs) Full-time India
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About the role

The role involves supporting timekeeping solutions running on Windows and SQL databases while assisting users with technical issues. You will also participate in performance monitoring and optimization while maintaining effective communication with team members and customers.

What they look for

Windows OS SQL Databases Incident Management Problem Management MS SQL Windows Server 2008 Windows Server 2012R2 Windows Server 2016 SFTP FTP Networking MS Office Application Support Service Desk Ticketing Tools

Requirements

Candidates must have a university or college degree in a relevant discipline and at least 4 years of experience in application support or service desk roles. Technical proficiency in SQL, Windows Server environments, and industry-standard ticketing tools is required.

Full description

Job Track Description:

Responsibilities:

  • Support the cloud based Timekeeping solutions
  • Assist users in resolving issues
  • Participate in performance monitoring and optimization
  • Communicate effectively with team members and customers through strong verbal, written and interpersonal skills
  • Remain flexible to changes in priorities with the ability to multi-task

Technical skillset:

  • Experience in atleast 1 industry standard ticketing tool
  • Experience in Helpdesk or Service Desk role
  • Experience in Incident Management and Problem Management
  • Experience in supporting cloud applications
  • High energy, ability to multi-task, prioritize conflicting demands
  • Excellent communication (verbal and written) skills
  • Knowledge on MS Office Applications (WORD, EXCEL, VISIO, MS Project)

Qualifications:

  • A University or college degree in a relevant discipline.
  • 4+ years’ experience in Application Support or Service Desk

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

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